Walk-in Drive : Technical Support Analyst (BSA) - Travel Technology - 9 May @ Amex GBT Bangalore office !

We’re hosting a Walk-In Hiring Event for "Technical Support Analyst (BSA) - Travel Technology" at American Express Global Business Travel Bangalore Office !

📍 Walk-In Drive Details:

📅 Date: 9th May 2026 (Saturday)

⏰ Time: 09:30 AM – 02:00 PM

📌 Location: American Express Global Business Travel, Maruthi Infotech Centre, 11/1, 12/1, 3rd Floor, Amarajyothi Layout, Koramangala Intermediate Inner Ring Road, Domlur, Bangalore

How to Participate:

📋 Bring a hard copy of your updated resume

🚶 Walk-in at the scheduled time and location, dressed in business formal attire

What You'll Do:

This is a 24/7 operational role that offers necessary training and mentorship to develop your technical support capabilities

Technical Problem-Solving

• Provide Level 2 technical support for Amex GBT travel booking, Travel Counselor servicing, and corporate applications
• Manage incident, case, and request resolution with timely acknowledgment, prioritization, communication, and escalation
• Respond to critical incidents (P1/P2) within defined SLAs
• Participate in incident bridges, triage, and service disruption communications
• Monitor global ticket queues for SLA compliance and metrics tracking
• Troubleshoot application issues and configuration problems with minimal initial information
• Conduct root cause analysis and problem management to prevent recurrence
• Document issues and resolutions in knowledge articles for team reference

Stakeholder Engagement & Escalation

• Communicate issue status and resolution timelines to stakeholders
• Report production impacts to leadership
• Bridge internal customers and product development teams to ensure high-impact issues are addressed with speed
• Collaborate with incident management, SRE (Site Reliability Engineering), infrastructure, network, and product teams in triage sessions

Operational Excellence, Compliance and flexibility

• Participate in product transitions to support operations
• Collaborate across regions to share knowledge and upskill colleagues
• Ensure adherence to Amex GBT policies, procedures, and processes
• Work flexibly across 24x7 rotational shifts

What We're Looking For

Education & Experience

• Must have bachelor’s degree. Bachelor's degree in computer science, IT, or equivalent.
• 4+ years of experience in corporate travel operations, with a strong grasp of booking, ticketing and reservation workflows
• Proven Level 2 technical application support experience ideally within a business travel, GDS, or travel technology company or similar.
• Experience with AMEXGBT applications and processes is a plus

Technical Expertise

• Hands-on experience with GDS platforms (Sabre, Apollo, Galileo, or Amadeus) and business/corporate travel operations and booking/ticketing workflows.
• Understanding of front-end, mid-office, and back-office applications and how they interact with the GDS system
• Hands-on experience of troubleshooting multi-tiered desktop/web applications
• Hands-on experience with at least one log analysis tools such as Datadog, Kibana, or Grafana.
• Experience with Amex GBT front-end, mid-office, and back-office applications is a strong plus
• Hands-on experience with networking fundamentals and VPN connections to troubleshoot application-related connectivity issues

Tools & Systems

• Hands-on experience with at least one ticketing system (Freshservice, ServiceNow, or Salesforce)
• Salesforce and CRM/Email management application support experience is a plus
• Proficiency with MS Office suite (Outlook, Word, Excel)
• SharePoint and robotics (Compleat) experience is a plus

Professional Competencies

• Strong problem-solving skills with attention to detail; leverage data to drive solutions
• Communicate effectively in writing and verbally with technical and non-technical audiences across virtual, global teams
• Balance multiple issues simultaneously in fast-paced environments while meeting objectives
• Take ownership with accountability and discipline; manage time effectively and stay composed under pressure
• Self-starter and adaptable learner who thrives with minimal guidance in changing environments
• Customer and client-focused approach with commitment to end-to-end resolution

Certifications & Flexibility

• ITIL, Nexthink, Salesforce certification is a plus
• Flexibility to work 24x7 rotational shifts with 2 ~ 3 days in office

Why Join Us?

🌟 Work with a global leader in corporate travel

🌟 Opportunity for growth and development

🌟 Collaborative and inclusive work culture