Walk-In - Customer Service Specialist - Pune - July 12th

Dates: July 12th (Sunday)

Time: 2pm - 4pm

Location - ADP Private Limite

dThe Square, Survey No: 35, Hissa, No.9+10+11+12, Nagar Road, Wadgoansheri, Pune, Maharashtra - 411 01

4
Role Overvie

w-We are seeking a client-facing International Voice Process Executive with 2-6 years of experience who can effectively interact with global clients and deliver a superior customer experience. The role requires excellent communication skills, professionalism, and the ability to handle customer interactions with empathy and efficienc

y.
Key Responsibilit

• iesServe as the primary point of contact for international clients (US/UK/AU regions) via voice ca
• llsHandle inbound/outbound customer interactions with professionalism and clar
• ityUnderstand client requirements and provide accurate, timely resoluti
• onsEnsure high levels of customer satisfaction (CSAT) through quality serv
• iceBuild and maintain strong client relationships through effective communicat
• ionDocument customer interactions and updates in CRM syst
• emsMeet or exceed defined performance metrics (AHT, FCR, CSAT, QA scor
• es)Identify opportunities for process improvement or upselling (if applicab
• le)Escalate critical or unresolved issues to appropriate te

ams
Required Sk

• illsExcellent spoken English with neutral/global ac
• centStrong client-handling and interpersonal sk
• illsAbility to manage difficult conversations profession
• allyActive listening and problem-solving abili
• tiesFamiliarity with CRM tools (Salesforce, Zendesk, e
• tc.)Ability to work in night/rotational sh

ifts
Qualifica

• tionsGraduate in any disci
• pline2-6 years of experience in International Voice / Client-Facing