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Walk-in Customer Service Representative- Fresher's

Actively Reviewing the Applications

Shine.com

Gurugram Full-Time 1–2 years
Posted 2 days ago Apply by June 11, 2026

Job Description

Walk-In Drive for Customer Support Executive HCL Tech

Profile - Voice, customer service .

HCL Tech Hiring for US/UK Voice Process 30 Mar 2026 to 02 Apr 2026 Walk in directly.

Designation: Customer Care Representative-Freshers

Any Grad/UG can apply (No Regular Students / No Law Graduate)

B.tech, MTech, BCA and MCA is not eligible.

Interview Location: - HCL Technologies: -

A- 8 9, Sector 60, Noida, Uttar Pradesh 201301

Work Location: Noida Sec 144/ Noida 126

Two Ways Cabs Available

Walk-in Date- 30 Mar 2026 to 02 Apr 2026

Timing- 11am-2pm

Job Description - Customer Service Executive

Candidate will serve as customer service executive resolving customer queries in line with the client and business guidelines. Individuals with experience in handling Inbound calls from US/UK customers.

Work Experience Qualification Criteria

  • Excellent communication skills - both verbal and written - with a professional telephone etiquette
  • Helpful, empathetic, and enthusiastic about customer service
  • Freshers in US/UK Inbound calling preferably in Banking domain

Job Description

  • Answer all inbound queries as per call flow procedure.
  • Adherence to process to ensure high quality and customer service.
  • Follow escalation procedures for issues uncontrollable at agent level First call resolution.
  • Break schedule adherence.
  • Involvement in motivational activities, implementing feedback given during monitoring sessions.
  • Updating various logs like escalation log, complaint tracker etc.
  • Ensuring data security - proprietary data of customers

Contact Person- Urmika Shah Mehta

[email protected]

This job is provided by Shine.com
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