VP- Accounting Operation (US Portfolio)

About the Company

We are a leading firm in the Accounting Offshoring / KPO / US Accounting Services industry, dedicated to delivering exceptional service and fostering a culture of excellence.

About the Role

We are hiring a Vice President – Accounting Operations to lead and scale our US Accounting Portfolio. This is a strategic leadership role combining:

• Client relationship ownership
• Portfolio P&L management
• Revenue growth & client upgrades
• Operational excellence
• Leadership development

You will manage ~100 team members across bookkeeping, R2R, AP/AR, FP&A, and controller-level services, while directly leading 8–10 Engagement Managers. This is not just a delivery role — it is a growth-oriented operations leadership position.

Responsibilities

• Client Relationship & Portfolio Ownership (Primary KPI)
• Own a portfolio of US accounting firm clients.
• Build and maintain Partner / CXO-level relationships.
• Conduct Quarterly Business Reviews (QBRs).
• Act as escalation authority for strategic accounts.
• Improve overall client experience and satisfaction.

• Revenue Growth & Client Upgrades (New Business from Existing Clients)
• Identify upsell and cross-sell opportunities within existing accounts.
• Proactively recommend additional services (R2R, FP&A, Controller support, etc.).
• Drive seat expansion and service upgrades.
• Partner with Sales for structured account expansion strategy.
• Track account-wise revenue growth and margin improvement.

Operational Excellence & Profitability

• Manage utilisation, realization, and capacity planning.
• Ensure strong portfolio-level gross margins.
• Monitor production hours and efficiency metrics.
• Optimise bench management and workforce planning.
• Drive process standardisation and quality frameworks.

Leadership & Talent Development

• Directly manage 8–10 Engagement Managers.
• Oversee ~100 team members.
• Build second-line leadership within the EM layer.
• Mentor high-potential talent for growth.
• Drive performance accountability culture.
• US Market Alignment & Travel
• Travel to the US for client meetings and relationship building.
• Represent the organisation at conferences and partner events.
• Align offshore delivery to US accounting firm expectations.
• Bring market insights back into operations strategy.

Qualifications

Education (Mandatory)

• CPA (US) or CA (India) (Preferably look for CPA)

Experience

• 8–12 years in Accounting Offshoring / KPO / Global Delivery.
• Experience managing:
• Large US accounting firm portfolios
• 80–150 team members
• 6–10 direct managerial reports

Strong exposure to:

• QuickBooks Online
• Xero
• NetSuite
• US GAAP
• Experience handling client P&L and profitability.

Required Skills

• Active US Visa (B1/B2 or equivalent).
• Prior US travel experience.
• Strong executive presence.
• Commercial acumen and revenue mindset.
• Excellent communication skills.
• Proven ability to scale teams and portfolios.

Preferred Skills

• Client-first leader.
• Commercially sharp.
• Calm under pressure.
• Strategic thinker with execution strength.
• Mentor who builds future leaders.
• Data-driven decision maker.

Equal Opportunity Statement

We are committed to diversity and inclusivity in our hiring practices and strive to create an environment where everyone feels valued and respected.