Vice President of Operations and Hospitality

Lensa is a career site that helps job seekers find great jobs in the US. We are not a staffing firm or agency. Lensa does not hire directly for these jobs, but promotes jobs on LinkedIn on behalf of its direct clients, recruitment ad agencies, and marketing partners. Lensa partners with DirectEmployers to promote this job for Compass Group, North America. Clicking "Apply Now" or "Read more" on Lensa redirects you to the job board/employer site. Any information collected there is subject to their terms and privacy notice.

Eurest

Salary: $190,000 - $200,000 / year

Pay Grade: 19

Other Forms of Compensation: Company vehicle lease or monthly car allowance

As the leader in business and industry dining, Eurest is the company to join if you want a rewarding career packed with limitless opportunities. We feed the employees of the nation's largest and most-prestigious companies -- in every state and across all industries. As a member of Eurest's leadership and professional support team, you will help our 16,000 chefs, and in-unit associates excel as they deliver world-class meals in corporate cafes and executive dining rooms with on-site catering through vending innovations and more.

Our company is innovative, high performing and fast growing. Our teammates are enthusiastic, committed to quality and thrive on consistently delivering unparalleled results. And did we mention we work with exciting companies and at interesting locations? Come grow your career with Eurest.

Job Summary

The Vice President Operations and Hospitality is a strategic leadership role responsible for overseeing end-to-end program performance, operational and hospitality excellence, and senior-level client relationships across a portfolio of high-profile Experience Centers, Innovation Hubs, and the global dining program. This role blends operational rigor with exceptional client stewardship to ensure the seamless delivery of innovative, efficient, and differentiated service experiences.

This leader is accountable for programmatic consistency across geographies, change management, and financial outcomes across multiple locations. In parallel, they serve as a trusted advisor and point of escalation for executive clients — building confidence in delivery, translating business priorities into actionable plans, and elevating the overall partnership value. This role is based in Redmond, Washington.

Key Responsibilities

Regional & Global Program Leadership

• Oversee operational performance ensuring alignment with contract and service expectations, brand standards, and client goals
• Lead the development, implementation, and continuous improvement of regional programs, SOPs, and service delivery frameworks
• Provide strategic oversight for budgeting, financial performance, inventory management, and business reviews
• Guide the rhythm of business across sites, ensuring structured planning, milestone tracking, and performance monitoring
• Drive adoption of change initiatives, including new technologies, process updates, and operational innovations
  
  

Senior Client Engagement

• Serve as the senior point of contact for client executives and key stakeholders —building long-term trust and credibility
• Facilitate strategic business reviews, roadmap planning, and executive updates to maintain transparency and alignment
• Anticipate client needs and proactively recommend enhancements, innovations, or course corrections to improve service outcomes
• Lead issue resolution and escalation management with professionalism and accountability
• Translate client vision and business goals into actionable operational strategies across all locations
  
  

Team Development & Leadership

• Lead, coach, and mentor a team of regional managers and onsite leaders, fostering a high-performing, engaged culture
• Direct reports: Regional Planning Director – North America, Regional Hospitality Program Manager – Global, and Regional Director – Innovation Hubs North America
• Dotted line reports: Regional Planning Director – APAC, EMEA & LATAM
• Conduct regular talent assessments, performance reviews, and development planning to build future leadership capacity
• Create opportunities for cross-learning, collaboration, and knowledge-sharing across sites
  
  

Cross-Functional Integration & Enablement

• Partner with culinary, facilities, marketing, and operational leads to ensure cohesive service experiences that reflect both brand and client expectations
• Align field teams around enterprise-wide initiatives, KPIs, and client-centric culture
• Ensure appropriate training, documentation, and communication strategies are in place to support frontline excellence and leadership consistency
• Support new business, program expansions, and regional transitions with proactive planning and onsite leadership
  
  

Qualifications

• Bachelor’s degree in Business Administration, Hospitality Management, or a related field required; Master’s preferred
• 10+ years in multi-site leadership roles with demonstrated success in client-facing service delivery environments; prior experience in contract services, or corporate hospitality management preferred
• Strong executive presence and ability to build senior client relationships with diplomacy, confidence, and strategic insight
• Excellent financial acumen with direct experience managing budgets, forecasting, and cost control at a regional level
• Proven ability to lead through ambiguity, drive change, and manage large-scale programs or initiatives across diverse teams
• Excellent written and verbal communication skills; adept at navigating complex stakeholder environments
• Experience with operational systems, reporting tools, and performance dashboards are strongly preferred
• Up to 50% global and domestic travel
  
  

Apply to Eurest today!

Eurest is a member of Compass Group USA

Click here to Learn More about the Compass Story (http://www.compass-usa.com/our-story/)

Associates At Eurest Are Offered Many Fantastic Benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave
  
  

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here (https://www.compass-usa.com/wp-content/uploads/2026/01/2026_Wage-Transparency_Eurest.pdf) or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2026/01/2026_Wage-Transparency_Eurest.pdf

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Eurest maintains a drug-free workplace.

Applications are accepted on an ongoing basis.

If you have questions about this posting, please contact [email protected]