Vice President - Customer Success

Who Are We?

BimaKavach is reimagining how Indian businesses access protection — with technology, speed, and simplicity at the core of everything we do.

We proudly serve 4,500+ companies, including LG, The Whole Truth, Godrej Koerber, CleverTap, Wrogn, and SuperYou, and are backed by top investors like Waterbridge, Blume, Arali, and Eximius.

Our mission? To safeguard every Indian business by 2047.

Our mindset? Bold, fast-moving, and customer-obsessed.

Join us at BimaKavach and play a pivotal role in shaping the future of SME insurance in India.

About The Job

We are looking for a talented individual to manage and grow our commercial insurance portfolio across Non-Employee Benefits lines.

This is a client-facing, field-driven role focused on building strong B2B relationships, driving retention, and unlocking new revenue opportunities through cross-sell and upsell strategies. You will act as a trusted advisor to clients, helping them navigate risk and insurance solutions.

We Will Count On You To

• Identify, target, and acquire new corporate or individual clients to drive revenue growth
• Drive revenue growth by implementing cross-selling strategies and or upselling opportunities during the sales process.
• Act as an intermediary between clients and underwriters to negotiate optimal premiums and coverage terms.
• Maintain long-lasting relationships with clients to ensure retention and high customer satisfaction
• Ensure adherence to company policies, regulatory guidelines, and accurate documentation
• Understand client risks, analyze current policies, and present tailored insurance solutions
• Advise clients during claim situations, including dispute handling, recovery proceedings, and mitigation
• Monitor industry trends, competitor activities, and regulatory changes (e.g., IRDAI).
• Keep up-to-date sales performance metrics, manage the sales pipeline, and report to senior management.
• Discussion with Insurance companies for structuring deals, terms & conditions for policy holders.
  
  

What You Need To Have

• Master’s degree
• Proven experience in enterprise relationship management and revenue ownership
• 15- 20 years of corporate relationship management experience from a service background
• Excellent written and verbal communication skills.
• Ability to work collaboratively across teams and manage multiple stakeholders.
• Attention to detail and commitment to quality.
• Demonstrated success in leading and scaling customer success or account management teams
  
  

What makes you stand out?

• Strong leadership presence and team-building capabilities
• Exceptional selling & negotiation skills.
• Strong analytical, problem solving and decision-making skills.
• Good networking skills and relationship management skills.
• Strong interpersonal and relationship-building skills.
• Ability to work independently and as part of a team.
• Adaptability and resilience in a fast-paced environment.
• Customer-focused mindset
  
  

Why Join Our Team

• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
• Opportunity to build and scale a critical function from the ground up
• Be part of a high-growth insur-tech shaping the future of SME insurance
• Ownership, autonomy, and the chance to create real, measurable impact.