User Experience Researcher

User Experience Researcher – Job Description

Position: User Experience Researcher (RE1-RE2)

Location: Saint-Gobain Research India (SGRI), Chennai, Tamil Nadu, India (On-site)

About Us

At Saint-Gobain, we are committed to making the world a better home. We are seeking a passionate User Researcher to join our team at SGRI. This role is ideal for individuals who are dedicated to understanding user needs and translating insights into impactful product designs.

Role Overview

As a User Researcher, you will play a crucial role in conducting user and consumer research. You will be responsible for managing a variety of qualitative and quantitative research activities, applying user research methodologies to inform both short-term and long-term strategic plans. Your insights will directly influence product development and business decisions.

Key Responsibilities

User Research Activities:

• Conduct comprehensive user research activities, including scoping, planning, respondent recruitment, moderation, analysis, synthesis, and reporting.
• Utilize strong observational and ethnographic skills to understand user and market needs and identify opportunity areas, conduct qualitative & quantitative research methodologies efficiently.
  
  

Research Strategy Development

• Develop user research strategies that translate research findings into actionable, customer-centric recommendations.
• Stay updated with the latest research techniques and methodologies to enhance research effectiveness.
  
  

Collaboration And Communication

• Collaborate closely with cross-functional teams, including researchers, designers, and developers, to convert user insights into actionable product/service requirements.
• Present findings and recommendations to senior management and business leaders, ensuring insights are accessible throughout the organization. Efficiently use data analytics tools for primary research synthesis and visualization.
  
  

Standardization And Documentation

• Standardize research methodologies and create supporting documentation (e.g., frameworks, scripts, templates) to ensure consistency across teams.
• Manage user research insights and facilitate data accessibility within the team and organization.
  
  

Experience

Qualifications and Skills:

• Minimum of 2 years of relevant experience in User Research, Customer Insights, or Qualitative Research.
  
  

Educational Background

• Master’s degree in Anthropology, Sociology, Psychology, Behavioral Sciences, or Design with a focus on UX Research. A strong background in qualitative and quantitative research or consumer behavior studies is essential.
  
  

Expertise

• Proven expertise in user insights with strong team management skills.
• Demonstrable portfolio showcasing a breadth and depth of skills as a Qualitative/ User Researcher.
• Ability to manage multiple significant projects simultaneously, demonstrating effective project planning and execution.
• Skilled in translating insights into impactful Business recommendations.
• Having proficiency in Hindi and other regional languages is plus.
  
  

Personal Attributes

• Strong empathy and a user-centered mindset with good skills in qualitative research and critical thinking.
• Excellent communication and presentation abilities.
• Ability to work collaboratively in a team-oriented environment.