Travel Operation Executive

Actively Reviewing the Applications

MINDTEL GLOBAL

India, Delhi Full-Time

Posted 4 days ago • Apply by June 25, 2026

Job Description

A fast-growing travel-technology and managed services provider operating in the travel & hospitality sector—delivering end-to-end booking, ticketing, and post-booking support for airlines, hotels, and OTA partners. This is an on-site role based in India focused on delivering high-quality travel operations and SLA-driven execution across global distribution systems.

Primary standardized title: Travel Operations Executive

Role & Responsibilities

Handle end-to-end reservation processing and ticketing across GDS platforms—create, modify, and cancel PNRs while ensuring fare accuracy and fare construction compliance.
Issue tickets, process refunds, reissues and endorsements; manage voids and involuntary involvements per airline/OTA policy.
Coordinate with airlines, hotels, transfer providers and OTAs to resolve inventory, fare and booking discrepancies; escalate operational issues to stakeholders.
Maintain accurate booking records in CRM and internal systems; reconcile bookings, invoices and payment discrepancies with finance teams.
Monitor SLAs and quality metrics; implement corrective actions to reduce booking errors and improve on-time delivery of confirmations.
Prepare daily operational reports, support audit requests, and contribute to process-improvement initiatives to scale operations.

Skills & Qualifications

Must-Have

Proven experience in travel operations, airline ticketing, or reservations processing.
Working knowledge of global distribution systems (Amadeus, Sabre, Galileo).
Strong PNR management and GDS ticketing expertise including fare calculations and ticketing rules.
Proficiency with MS Excel for reporting, reconciliations, and data validation.
Familiarity with booking lifecycle: cancellations, refunds, endorsements and involuntary re-accommodations.
Ability to work on-site in India and adhere to shift/SLA requirements.

Preferred

IATA or UFTAA certification (ticketing/airline rules).
Experience with CRM platforms such as Salesforce or travel-specific CRMs.
Exposure to OTA or corporate travel account operations and channel management.

Benefits & Culture Highlights

On-site role with structured onboarding, continuous training, and clear operational KPIs for career progression.
Employee travel discounts and partner offers across flights and hotels.
High-energy, KPI-driven operations team focused on quality and process improvement.

Skills: ticketing,gds,airline,travel,amadeus,ota,sabre,galileo,operations,airlines,distribution systems