Travel consultant

Primary title: Travel Consultant

Role & Responsibilities

• Deliver end-to-end travel solutions: research, plan and book domestic and international itineraries using GDS platforms and supplier portals.
• Manage ticketing operations including PNR creation, fare calculation, e-ticket issuance, refunds, exchanges and fare re-pricing.
• Advise clients on visa requirements, travel documentation, insurance and entry restrictions; coordinate visa paperwork with vendors.
• Create tailored proposals and itineraries, upsell ancillaries (hotels, transfers, tours, insurance) to maximise client value and revenue.
• Resolve booking exceptions and service disruptions by liaising with airlines, hotels, ground handlers and third-party suppliers to ensure customer satisfaction.
• Maintain accurate records, billing reconciliations, and meet SLA/KPI targets for response time, sales conversion, and quality assurance.
  
  

Skills & Qualifications

Must-Have

• Proven experience in travel agency, tour operator, or corporate travel operations (ticketing and reservations).
• Proficiency with Global Distribution Systems and ticketing workflows.
• Strong knowledge of fare construction, PNR workflows and e-ticket processes.
• Practical understanding of visa documentation and passenger entry requirements for major destinations.
• Customer-facing service orientation with experience managing post-sale changes and disruption handling.
• Fluent in English; additional regional languages an advantage.
  
  

Preferred

• IATA or equivalent ticketing certification.
• Experience with corporate travel accounts and travel policy compliance.
• Familiarity with Travel CRM or agency management systems.
  
  

Benefits & Culture Highlights

• Competitive salary plus commission/incentive structure aligned to sales and service KPIs.
• On-site team environment with structured onboarding and role-specific training (GDS & ticketing refreshers).
• Opportunities for professional development and travel-industry certifications.
  
  

Keywords: Travel Consultant, Travel Advisor, travel agent, ticketing, GDS, Amadeus, Sabre, PNR, e-ticketing, itinerary planning, visa processing, corporate travel, India.

Skills: sabre,travel,documentation,travel sales,ticketing,amadeus,customer,galileo,travel consultant