Training Manager – Healthcare & AI Products

Job Title: Training Manager – Healthcare & AI Products

Location: Hyderabad

Role Overview

At Exponential AI, we are building next-generation AI-powered healthcare products across payer and provider ecosystems. As we scale platforms like Enzo RCM and Pulse, we are looking for a Training Manager who can build a scalable, self-serve learning ecosystem.

This role goes beyond traditional training delivery. You will define how users learn, adopt, and maximize our products by creating structured, intuitive, and AI-enabled learning experiences. 

Key Responsibilities

1. Build a Scalable Learning Ecosystem

• Design and implement self-serve learning models (documentation, videos, guided walkthroughs, live sessions) 
• Enable users (internal & external) to learn independently with minimal trainer dependency 
• Improve onboarding journeys and learning adoption 

2. Content Strategy & Standardization

• Define a unified content framework (tone, structure, format, clarity) 
• Standardize: 
• Product documentation 
• User vs. technical guides 
• Training modules and walkthroughs 
• Ensure role-based learning (end users, ops, technical teams) 

3. Product & Domain-Aligned Training

• Develop training aligned with healthcare workflows (payer/provider, RCM, claims) 
• Simplify complex product features into intuitive learning content 
• Collaborate with Product, Engineering, and Delivery teams 

4. AI-Driven Training Innovation

• Use AI tools to improve content creation speed and quality 
• Automate training development workflows 
• Introduce intelligent, personalized learning experiences 
• Bring forward-thinking ideas on AI-led training transformation 

5. Process Optimization & Quality

• Identify gaps and improve training efficiency, scalability, and quality 
• Build repeatable systems for consistent content creation 

6. Stakeholder Collaboration

• Work cross-functionally with Product, Engineering, and Operations 
• Communicate complex ideas clearly, confidently, and empathetically 

7. Team Leadership

• Lead and mentor the training team 
• Drive excellence in: 
• Content design 
• Delivery quality 
• Execution standards 
• Build a scalable, high-performing team  

What We’re Looking For

Must-Have

• Strong healthcare domain knowledge (payer/provider, RCM, claims workflows) 
• Experience in training, learning design, or product enablement 
• Exposure to digital adoption tools (e.g., Pendo, Whatfix, or similar) 
• Ability to simplify complex concepts into structured, user-friendly content 
• Strong communication skills, including: 
• Clear articulation and voice modulation for training delivery 
• Ability to explain technical/AI concepts (Gen AI, agentic systems) in simple terms 
• Proven stakeholder and people management experience 

Good to Have

• Exposure to AI tools for content creation or training 
• Experience in SaaS/product-led environments 
• Familiarity with self-serve or product-led growth models 

What Success Looks Like (First 3–6 Months)

• Established structured training frameworks and guidelines 
• Launched self-serve onboarding and learning journeys 
• Improved training speed, consistency, and quality 
• Introduced AI-led efficiencies 
• Built a strong, aligned training team