Training Manager

About the Company

Urban Company is a technology platform offering customers a wide range of home services. Customers use the platform to book services such as beauty treatments, haircuts, massage therapy, cleaning, plumbing, carpentry, appliance repair, painting, and more — all delivered at home at a time of their choosing.

The company promises a high-quality, standardized, and reliable service experience. To fulfill this promise, it works closely with carefully selected service partners, enabling them with technology, training, products, tools, financing, insurance, and brand support.

Urban Company was founded as UrbanClap in November 2014 by Abhiraj, Raghav, and Varun. They recognized that the home services industry was largely unorganized, fragmented, and offline. Customers struggled to access reliable services conveniently, while service professionals faced inconsistent income and dependence on intermediaries.

With a vision to transform the industry, Urban Company was built on three key principles:

1. Customer Love
2. Build a platform that offers delightful and differentiated service experiences.
3. Partner Empowerment
4. Create deep, full-stack partnerships with service professionals to improve their earnings and livelihoods.
5. Technology First
6. Bring innovation and technology to a traditionally offline industry.

About the Role

Urban Company is looking for a technically skilled and passionate Trainer to lead the training function for the Large Appliances category, focusing on:

• TV

The Trainer will be responsible for designing and delivering structured learning programs that equip service partners with the skills, knowledge, and service standards required to deliver a high-quality home repair experience.

This is a high-impact role requiring:

• Deep technical expertise
• Strong training and content design ability
• A continuous improvement mindset

Key Responsibilities

1. Training Design & Content Development

• Develop practical training programs for repairing and servicing large appliances.
• Create easy-to-understand materials such as manuals, step-by-step guides, and videos.
• Continuously update content to reflect new appliance models and technologies.

2. Training Delivery & Partner Enablement

• Conduct hands-on training sessions at training centers and in the field.
• Ensure all partners meet required skill standards before taking customer jobs.
• Run regular refresher sessions to address common issues and improve performance.

3. Training Operations & Scheduling

• Plan and manage daily training schedules efficiently.
• Maintain training infrastructure, including tools, demo appliances, and spare parts.
• Track attendance, assessments, and training completion records.

4. Quality Assessment & Performance Monitoring

• Evaluate partner performance to ensure training effectiveness.
• Monitor metrics such as customer ratings and repeat complaints.
• Provide retraining and support to underperforming partners.

5. Stakeholder Collaboration & Business Alignment

• Work closely with business and operations teams to identify training needs.
• Share regular updates on training progress and skill gaps.
• Provide feedback to improve service quality across the network.

What We’re Looking For

• B.Tech, Diploma, or ITI in Electronics, Electrical Engineering, or a related field
• OR equivalent hands-on experience in appliance repair or facilities management
• 5+ years of experience in servicing, repair, or training of large appliances
• (Refrigerators, Washing Machines, Microwaves)
• Experience with leading brands such as Samsung, LG, Whirlpool, Godrej, IFB, or Bosch preferred
• Prior experience in training, quality control, or technical mentorship is a plus
• Strong knowledge of diagnostics, repair techniques, and spare parts management
• Excellent communication and ability to simplify technical concepts
• Strong planning and organizational skills
• Familiarity with MS Office, Google Sheets, LMS platforms, and MIS reporting
• High ownership mindset and ability to thrive in a fast-paced environment

Why Join Urban Company

• Opportunity to build and scale the training function in a growing category
• Direct impact on service quality and customer satisfaction
• Exposure to operations, supply enablement, and cross-functional teams
• Work at the intersection of technology and home services
• Be part of a mission-driven organization empowering service professionals across India