Systems Analyst (Hybrid)

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Signet Jewelers is the world's largest retailer of diamond jewelry, operating more than 2,800 stores worldwide under the iconic brands: Kay Jewelers, Zales, Jared, H.Samuel, Ernest Jones, Peoples, Banter by Piercing Pagoda, Rocksbox, JamesAllen.com and Diamonds Direct. We are a people-first company and this core value is at the heart of everything we do, from empowering our valued team members, to collaborating with our customers, to fostering the communities in which we live and serve. People – and the love their actions inspire – are what drive us. We’re not only proud of the love we inspire outside our walls, we’re especially proud of the diversity, inclusion and equity we’re inspiring inside. There are dynamic career paths awaiting you – rewarding opportunities to impact the lives of others and inspire love. Join us!

Systems Analyst

Locations: Dallas, TX or Akron, OH (Hybrid)

POSITION SUMMARY:

The Analyst is responsible for requirement gathering, business process design, development of use cases, testing and postproduction support of business applications for Merchandising, Distribution and Manufacturing.

RESPONSIBILITIES:

Strategy & Planning

• Business analysis, systems design and project management for medium application development projects.
• Determine business functional requirements through a variety of interviewing and facilitation techniques.
• Collaborate with IT teams to develop solutions that meet the requirements given by the business.
• Establish project scope and objectives with the project team and project stakeholders.
• Develop knowledge in the change request process.
• Research and recommend new tools and technologies to improve project performance and quality.
• Grow knowledge of best practices and market trends.
  
  

System Implementation

• Produce/maintain project deliverables including entity model diagrams, detailed program specifications and project plans.
• Monitor project activity, resources, and costs to ensure the project remains on scope, schedule, and budget.
• Communicate project status, project scope, open items, issues / risks to the project team.
• Maintain accurate information in the standard project tracking tools and project documentation.
• Perform unit and systems testing.
• Enforce standards and methodologies that pertain to quality, consistency, and accuracy of project design, development, testing and implementation.
• Participate in technical walkthroughs to validate design.
• Migrate basic, low-risk solutions into the production environment.
  
  

Operational Management

• Manage system support to identify, track and resolve system issues with users, technical resources, and vendors.
• Perform technical analysis our system source code.
• Assist in training and the support of end-users on developed applications.
  
  

POSITION QUALIFICATIONS:

• Bachelor degree in MIS, Computer Science, Business, or equivalent experience.
• Certifications a plus.
• 5+ years related experience.
• General knowledge of business process workflows.
• Understand concepts of software development life cycle.
• Proven experience in gathering and documenting requirements.
• Proficiency in creating and executing test cases.
• Experience supporting user-facing applications as well as back-end batch processing systems.
• Experience in creating Jira tickets and troubleshooting issues across teams.
• Strong experience interpreting and working with complex SQL queries and performing data analysis.
• Technical knowledge and Development experience with Java, SQL scripting, and Oracle databases
• Experience supporting job scheduling, batch processing, and system workflows.
• Experience with the following:
• JIRA
• Confluence
• PL/SQL Developer
• AWS
• Microsoft 365 (including Excel, Word, Power Point, Visio)
  

BENEFITS & PERKS:

• Competitive healthcare, dental & vision insurance
• 401(k) matching after one year of employment
• Generous time off + company holidays
• Merchandise discount
• Learning & Development programs
• Much more!