Training Manager

About Policybazaar

As India’s largest insurance broker, Policybazaar is committed to making insurance accessible

and understandable for every Indian. Since 2008, we have been at the forefront of transforming

the insurance sector by providing transparent, efficient, and unbiased solutions tailored to the

diverse needs of over 80.5 million registered users.

With a dominant market share of over 93% in the digital insurance aggregator space and

annual premium collection exceeding ₹15,000 crore in FY24, we have established ourselves as a

trusted name in insurance and financial protection. Our platform facilitates millions of

insurance inquiries annually and features a wide range of products from over 50 insurance

partners, covering health, life, motor, and corporate insurance solutions.

To date, we have issued over 44.3 million policies and played a crucial role in protecting 9

million families against death, disease, and disability. Our 24x7 online support, combined with

on-ground assistance from over 6,000 insurance advisors, ensures a seamless experience for

our customers.

With an average customer rating of 4.4 stars and more than 23 million app downloads, we are

dedicated to fulfilling the Insurance Regulatory and Development Authority of India’s (IRDAI)

vision of "Har Family Hogi Insured by 2047.Whether it is policy issuance, claim settlement, or

simply understanding your insurance needs better, we are here to help. Join us on our mission to make insurance simple, accessible, and effective for all.

About the job

Working Days - 6 Days (Work From Office)

Interview Rounds - 3

Location - Plot 119 Policybazaar Corporate Office Sector 44, Gurugram

Major Job responsibilities would be as under:

• Training new employees in areas including sales training, product knowledge, customer communications and internal systems.
• Attend Monthly Calibrations and New Launches.
• Identifying the training needs across levels & conducting Refresher Training for the employeesto improve productivity.
• Coordinate training schedule, set up, creation of training materials and follow-up.
• Responsible for providing the product knowledge on Term/ Investment/ Both to all new joiners.
• Delivering product training (including selling skills, retention skills, soft skills, objectionhandling) to Associate Sales Consultants, Team Leaders and Asst.
• Sales Managers Assist in delivery of on-going training programs.
• Evaluate training and report on trainees.
• Reviewing trainings performances and preparing participants’ score sheets.
• Arrange follow-up training.
• Audit Calls, deliver constructive feedback and counselling employees on Product, Process andBehaviour (whenever it deems fit).
• Maintain detailed records of workshops conducted, participant lists, feedback, follow upactivities etc

Who is an ideal fit:

Desired Skills:

• Required from a training background.
• Proficiency in employee development to assist employees in meeting the Performance.
• Targets through Hiring, Coaching & Mentoring.
• Ability to calibrate employee performance to the Performance Targets through monitoring and Coaching.
• Ability to communicate and resolve issues that affect Performance Criteria.
• Ability to handle escalations from employees.
• Ability to escalate issues to their supervisor or other internal departments.
• Demonstrated language fluency in English & Hindi.

What We Offer:

• Opportunity to earn good incentives
• Endless growth opportunity
• GMC – Group Medical Coverage
• Group Personal Accident Insurance
• Gratuity
• Wellness Programs
• Give back to society through CSR
• Continuous talent enhancement program
• Childcare facility
• Tax saving flexible benefits

We Are an Equal Opportunity Employer

At our company, we firmly believe in upholding the principles of Equal Employment Opportunity

(EEO). We ensure that all individuals, regardless of their race, ethnicity, gender, age, religion,

disability, or any other protected characteristic, have equal access to employment opportunities,

fair treatment, and advancement within our organization.