Tr Transaction Processing officer

Designation : Back Office - Transaction Processing

Work Location : Ella, PL Compound, Morgansgate, Jeppu Market Road, Mangaluru, Karnataka (Work from office)

Shift time: Complete night shift (two ways cabs available within 25 km from office location)

Summary:

The Associate provides day-to-day customer support for back-office operations and web support via email and portal activities. This role is for someone who excels at and multi-tasking. Should be able to proactively track pending customer orders and provide resolution.

Responsibilities:

• Manage personal and customer support inboxes effectively and respond quickly to end user requests based on service standards set for each customer.
• Process service orders, answer questions, maintain account information, and accurately document user’s information in ticketing / record system
• Communicate and collaborate effectively with all team members keeping the team informed of issue status by sharing information.
• Adherence to schedules/ turnaround times and shifts, effectively manage time, while handling multiple priorities.
• Complete assigned tasks accurately and within required customer assigned Service Level Agreements.
• Understand and proactively addresses user's concerns, identifying the root of the issue.