Senior Java Support Engineer

Wissen Technology is Hiring for Senior Java Support Engineer

About Wissen Technology:

At Wissen Technology, we deliver niche, custom-built products that solve complex business challenges across industries worldwide. Founded in 2015, our core philosophy is built around a strong product engineering mindset—ensuring every solution is architected and delivered right the first time. Today, Wissen Technology has a global footprint with 2000+ employees across offices in the US, UK, UAE, India, and Australia. Our commitment to excellence translates into delivering 2X impact compared to traditional service providers. How do we achieve this? Through a combination of deep domain knowledge, cutting-edge technology expertise, and a relentless focus on quality. We don’t just meet expectations—we exceed them by ensuring faster time-to-market, reduced rework, and greater alignment with client objectives. We have a proven track record of building mission-critical systems across industries, including financial services, healthcare, retail, manufacturing, and more. Wissen stands apart through its unique delivery models. Our outcome-based projects ensure predictable costs and timelines, while our agile pods provide clients with the flexibility to adapt to their evolving business needs. Wissen leverages its thought leadership and technology prowess to drive superior business outcomes. Our success is powered by top-tier talent. Our mission is clear: to be the partner of choice for building world-class custom products that deliver exceptional impact—the first time, every time.

Experience: 8- 10 Years

Location: Mumbai

Mode of Work: Full time

Key Responsibilities:

• Provide Level 3 production support for enterprise applications built using Java-based technologies.
  
• Investigate and resolve complex production issues escalated from L1 and L2 support teams.
  
• Perform detailed root cause analysis (RCA) and implement permanent fixes where applicable.
  
• Work closely with the client’s onsite team in Canada to troubleshoot incidents and coordinate resolutions.
  
• Monitor application logs, performance metrics, and system health to proactively detect issues.
  
• Debug issues related to application code, APIs, database queries, and integrations.
  
• Support application deployments, configuration updates, and production releases.
  
• Identify opportunities for automation and operational improvements to reduce recurring incidents.
  
• Maintain support documentation, knowledge base articles, and runbooks.
  
• Participate in incident management, change management, and problem management processes.
  
  
  
  
  
  

Requirements:

• 8+ years of experience in Java development or production support roles.
  
• Strong knowledge of Java, Spring / Spring Boot, and RESTful APIs.
  
• Experience troubleshooting issues in distributed or microservices-based applications.
  
• Strong experience with log analysis and debugging production issues.
  
• Experience working with relational databases (SQL, PostgreSQL, MySQL, Oracle).
  
• Familiarity with Linux/Unix environments and command-line troubleshooting.
  
• Understanding of application monitoring tools and log aggregation platforms.
  
• Experience with Git and CI/CD pipelines.
  
  

Good To Have Skills:

• Experience with cloud platforms such as AWS, Azure, or GCP.
  
• Familiarity with containerized environments (Docker, Kubernetes).
  
• Experience using monitoring tools such as Splunk, ELK, Dynatrace, or AppDynamics.
  
• Knowledge of ITIL-based incident and problem management processes.
  
  
  

Wissen Sites:

Website: www.wissen.com

LinkedIn: https://www.linkedin.com/company/wissen-technology

Wissen Leadership: https://www.wissen.com/company/leadership-team/

Wissen Live: https://www.linkedin.com/company/wissen-technology/posts/feedView=All
Wissen Thought Leadership: https://www.wissen.com/articles/