Tellecalling Executive- Sales

Department: Sales & Customer Success

Location: Remote

Experience: 1–3 Years

Employment Type: Full-Time

Role Overview:

We are looking for an enthusiastic Telecalling Executive who can connect with consumers of our apps and explain the benefits, encourage app downloads, convert users into premium subscribers, and maintain long-term customer relationships.

The ideal candidate should possess excellent communication skills in Hindi, understand Indian festivals and devotional culture, and enjoy interacting with people from different age groups.

Key Responsibilities:

Lead Calling

• Call warm leads generated through advertisements.
• Contact users who have downloaded but not subscribed.
• Follow up with inactive users.
• Reach out to users who abandoned the subscription process.
• Convert trial users into paid subscribers.

Customer Relationship Management

• Resolve basic user queries.
• Help users with app installation and login.
• Guide users through subscription plans.
• Follow up with interested users.
• Build long-term relationships with devotees.
• Encourage daily app usage.

Outbound Sales Campaigns

Promote special offers and seasonal campaigns.

Lead Management

Maintain records of:

• Daily calls
• Interested users
• Follow-up schedules
• Sales conversions
• Feedback
• Customer concerns

Cross Selling

Promote:

• Premium Membership
• Annual Plans
• Festival Packs
• Devotional Campaigns
• Special Spiritual Events
• Referral Programs

Customer Feedback

Collect insights on:

• App experience
• Feature requests
• User satisfaction
• Technical issues
• Content preferences

Share feedback with the product and marketing teams.

Daily Responsibilities

• 100–150 outbound calls
• 25–40 meaningful conversations
• 15–20 follow-ups
• Achieve daily subscription targets
• Update Reports
• Submit end-of-day report

Skills Required:

• Excellent spoken Hindi
• Basic English communication
• Pleasant and patient personality
• Strong convincing ability
• Active listening skills
• Empathy while speaking with devotees
• Customer-first approach
• Good objection-handling skills
• Familiarity with smartphone apps
• Basic computer knowledge