Telemarketing Executive

About Pointo

Pointo is building India's most trusted lithium-ion battery brand, powering the future of clean energy through innovative, reliable, and affordable battery solutions. Our portfolio spans electric mobility, inverter batteries, Battery Energy Storage Systems (BESS), and next-generation energy solutions, enabling customers across residential, commercial, and industrial segments.

With operations across multiple states, Pointo is creating a technology-driven battery ecosystem focused on performance, accessibility, and sustainability. As we continue to expand, we are looking for passionate individuals to join our team and contribute to our mission of transforming the way India stores and uses energy.

Job Summary

We are looking for a dynamic and result-oriented Telemarketing Executive to generate leads, engage

prospective customers, and support the sales team through effective telephonic communication. The ideal candidate should possess excellent communication skills, customer handling abilities, and a positive attitude towards achieving business targets.

Key Responsibilities

• Make outbound calls to prospective and existing customers.
• Introduce the company's products and services to potential clients.
• Generate qualified leads and schedule appointments for the sales team.
• Follow up with customers to convert inquiries into sales opportunities.
• Maintain accurate customer records and call logs in CRM/Excel.
• Handle customer queries professionally and provide appropriate information.
• Achieve daily, weekly, and monthly calling and lead generation targets.
• Coordinate with internal departments for customer requirements.
• Ensure high levels of customer satisfaction through professional communication.

Eligibility

• Graduate in any discipline (Higher Secondary may also be considered with relevant experience).
• 0–2 years of experience in Telemarketing, Telesales, Customer Support, or Call Centre.
• Freshers with excellent communication skills are encouraged to apply.

Required Skills

• Excellent verbal communication in English, Hindi, and Bengali (preferred).
• Good persuasion and negotiation skills.
• Strong customer service orientation.
• Basic knowledge of MS Office (Excel, Word).
• Ability to work under targets and deadlines.
• Positive attitude and willingness to learn.

Preferred Experience

Experience in BPO, Telecalling, Customer Support, Banking, Insurance, FinTech, Automobile, EV, or

Retail industries will be an advantage.

Key Performance Indicators (KPIs)

 Number of outbound calls made per day.

 Qualified leads generated.

 Appointment booking rate.

 Lead-to-conversion ratio.

 Customer satisfaction and call quality.

 Daily productivity and attendance.