Telecalling Executive

Job Title: Telecalling Executive

Job Summary:

The Telecalling Executive is responsible for contacting potential and existing customers over the phone to promote products/services, generate leads, follow up on inquiries, and maintain customer relationships while achieving assigned targets.

Key Responsibilities:

• Make outbound and attend inbound calls to customers
• Explain products or services clearly and professionally
• Generate leads and fix appointments for the sales team
• Follow up with prospective and existing customers
• Maintain accurate call records and customer details
• Handle customer queries and resolve basic issues
• Achieve daily/weekly/monthly call and conversion targets
• Coordinate with sales and support teams

Required Skills & Qualifications:

• Good communication skills (local language & basic English)
• Pleasing telephone etiquette
• Ability to convince and negotiate
• Basic computer knowledge (MS Excel/CRM preferred)
• Target-oriented and self-motivated
• Freshers or candidates with 2 year of telecalling experience can apply

Preferred Attributes:

• Strong listening skills
• Patience and positive attitude
• Time management and discipline

Job Types: Full-time, Permanent

Benefits:

• Cell phone reimbursement
• Commuter assistance
• Internet reimbursement
• Leave encashment
• Paid sick time
• Paid time off

Work Location: In person

Candidates nearby from Kothamangalam are preferred