Tele caller

Key Responsibilities

• Handle inbound and outbound calls to prospective students and parents.
• Counsel students on courses, eligibility criteria, admission process, fee structure, and career opportunities.
• Follow up on leads generated through digital campaigns, walk-ins, events, and referrals.
• Convert inquiries into admissions by maintaining regular communication with prospective candidates.
• Schedule counselling sessions, campus visits, and interviews where applicable.
• Maintain accurate records of all leads, interactions, and admission status in the CRM.
• Coordinate with the admissions, academic, and finance teams to ensure a seamless admission process.
• Address queries and resolve concerns in a professional and timely manner.
• Meet daily, weekly, and monthly calling and admission targets.
• Prepare and submit daily activity reports and admission conversion reports.
• Participate in admission drives, education fairs, and promotional events as required.

Qualifications

• Graduate in any discipline (preferred).
• Diploma or certification in Sales, Customer Service, or Counselling is an added advantage.

Experience

• 0–3 years of experience in tele calling, customer service, sales, or admission counselling.
• Experience in the education, EdTech, or training industry will be preferred.

Required Skills

• Excellent verbal communication skills in English and the local language.
• Strong counselling and persuasion abilities.
• Customer-focused approach with good listening skills.
• Ability to build rapport with students and parents.
• Proficiency in MS Office and CRM software.
• Strong follow-up and negotiation skills.
• Ability to work under pressure and achieve admission targets.
• Good organizational and time management skills.