Technical Writer/Senior Technical Writer

Summary

Are you excited about learning new technologies? Do you like to experiment to figure out how something works? Do you enjoy making complex information easy to understand? If yes, then we'd love to talk with you!

We are looking for a talented and curious technical writer who is passionate about creating compelling content that makes our developer and designer users successful. As a technical writer at Guidewire, you will use your ability to grasp technical concepts to convert developer-speak into content that speaks to the user. You will collaborate with cross-functional teams to create clear, accurate, and engaging documentation for our cloud products.

To succeed in this role, you must have excellent communication skills, strong technical skills, a hands-on approach, and a self-motivated attitude. Expect to work in a fast-changing, flexible environment, where cross-geo collaboration is key.

Job Description

What You’ll Do

• Work closely with developers, product managers, and user experience designers to understand our products and target audiences
• Plan and design targeted information experiences for our business and technical users in short release cycles
• Create technical content for our cloud platform, workflows, user interfaces, and APIs
• Participate in initiatives to make our content more impactful and relevant to our different audiences
  
  

Required Skills & Experience

• 5+ years of experience creating content for enterprise software applications
• Excellent writing and communication skills
• Technical aptitude to read and understand code, and document complex solutions
• Ability to write code samples to illustrate how a feature works
• Knowledge of content development principles, theories, and concepts, including information architecture and information delivery
• Understanding of web applications and cloud platforms, such as AWS and Azure
• Ability to get information from subject matter experts and learn by experimenting
  
  

Preferred Skills

• Good understanding of structured authoring and markup languages such as DITA and Markdown
• Experience working in Git/GitHub
• Experience working in an Agile environment
• Experience with static site generators such as Docusaurus is a plus
• Experience or passion in using AI tools for content development and delivery
  
  

About Guidewire

Guidewire builds the software that property and casualty (P&C) insurance companies rely on to run their core operations and support customers through crises, natural disasters, accidents, and cyber risks. Our cloud platform and products help insurers underwrite policies, manage claims, and bill customers, while also enabling data, digital, and analytics capabilities at scale.

Why Guidewire

• Work on products and services that have real‑world impact for insurers and their customers.
• Collaborate with talented colleagues in a culture that values learning, craftsmanship, and teamwork.
• Grow your career with access to complex problems, modern technology, and opportunities for development.
• Be part of a mission‑driven company focused on helping customers protect and support people when they need it most.
  
  

About Guidewire

Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540+ insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire.

As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation.

For more information, please visit www.guidewire.com and follow us on Twitter: @Guidewire_PandC.

Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position.