Technical Support Associate

Actively Reviewing the Applications

TeachEdison

India, Tamil Nadu, Coimbatore Full-Time On-site

Posted 4 days ago • Apply by June 2, 2026

Job Description

Skills:
Account Management, Customer Onboarding, Support Ticket Resolution, Customer Relationship Management (CRM), CRM tools, Communication,

Job Overview

We are looking for a passionate and customer-oriented Technical Support Associate to join our team. This is an entry-level opportunity ideal for fresh graduates who are eager to build a career in client relationship management and SaaS/product companies.

You will support onboarding, assist customers in understanding the product, and ensure they have a smooth and successful experience throughout their journey with us.

Qualifications And Skills

Educational Qualification

Bachelors degree in Business Administration, Commerce, Marketing, Communication, or related field.
Freshers are encouraged to apply.

Skills Required

Excellent verbal and written communication skills.
Strong interpersonal and relationship-building abilities.
Basic understanding of B2B business models (training will be provided).
Willingness to learn SaaS/product platforms.
Problem-solving mindset with attention to detail.
Good organizational and time-management skills.
Basic knowledge of MS Office / Google Workspace.
Ability to handle multiple tasks in a fast-paced environment.
Customer-first attitude with empathy and patience.

Roles And Responsibilities

Assist in onboarding new B2B clients and guiding them through product setup.
Provide basic product training and demonstrations to customers.
Respond to client queries via email, calls, or chat in a timely manner.
Coordinate with internal teams (Sales, Product, Support) to resolve customer issues.
Track customer interactions and update CRM systems.
Monitor product usage and follow up with customers to ensure engagement.
Collect customer feedback and share insights with the team.
Support renewal and retention activities.
Maintain regular follow-ups to build strong customer relationships.