Technical Services Specialist, Dairy - South West & Central, India

ROLE DESCRIPTION: Technical Services Specialist, Region or Species, Country                                                                               

Role Definition

Provide technical support to sales team and customers in defined geographies of South West & Central India. Conduct research and field trials. Respond to customer’s technical issues and recommend solutions. Cooperate with R&D to improve products focusing on customer service, product development and species programs for region. Key responsibility is to support sales outcome in partnership, collaboration and guidance from the marketing and sales team leaders in the region, reporting directly to the functional manager.

General Responsibilities

·   Partner with Sales team members and distributors to provide technical support in meetings with customers. Assist in identifying additional sales opportunities. Recommend products and solutions to meet customer requirements. Conduct product demonstrations.

·   Conduct and follow up on market research, field and customer trials. Document trial outcomes and experimental results.

·   Develop training materials & train sales team members, distributors and customers on technical concepts & products.

·   Contribute to update and generate product documentation (data sheet, TRS, product presentation, training material) in coordination with Marketing. Update brochures of products and journal advertisements. Update training materials as they relate to use of existing and new products in local markets. Translate product documentation and technical papers as needed.

·   Maintain close relationships across university and research institutes to build technical network to support to customers and sales teams. Participate in symposium, seminar and other technical events to improve reputation of Novus in industry.

·   Coordinate with R&D to provide information and product ideas. Actively participate in meetings for global exchange of technical knowledge and alignment of local efforts. Provide technical assistance on trials or other research activities.

·   Adhere to the Novus Management System (NMS), Novus Integrity System (NIS) and all policies and procedures related to position assignment.

General Guidance for Key Knowledge/Skills/ Experience

·   Master’s degree in Veterinary or Animal Nutrition Minimum 3 years of experience in animal nutrition companies.

·   Strong understanding of animal nutrition, genetics, and farm management practices, with the ability to align solutions to customer needs across the assigned geography.

·   Demonstrated technical skills in conducting field trials and corresponding technical writing of trial reports and protocols

·   Demonstrated skills in evaluating and diagnosing farm situations and ability to provide solutions to address problems

·   Strong interpersonal and communication skills, including effective presentation skills to introduce conceptual products.

·   Proven analytical and problem solving skills with rapid apprehension in responding to customer needs.

·   Critical thinking and decision making plus collaboration are key skills needed. Presentation skills is a must

Other Essential Requirements

·   Fluent in Local Language

·   Fluent in English

Cross-Functional Relationships (CFRs)

·   Sales, Marketing, R&D