Technical Program Manager

Career Area:

Engineering

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Role Definition

Serve as the strategic leader driving the transformation of the Mining Technology Academy (MTA) into an AI-enabled, interactive learning ecosystem tailored for Caterpillar’s global mining community. This foundational role empowers dealers and customers by improving efficiency in mining operations and MineStar™ product adoption. It brings a strong mining perspective and deep understanding of user, customer, and dealer needs to create engaging, data-driven learning experiences that accelerate adoption and deliver operational excellence.

Responsibilities

• Strategic Leadership: Define and execute the vision for MTA as a next-generation learning platform aligned with enterprise goals and mining industry needs.
• Innovation Delivery: Introduce AI technologies, gamification, and advanced analytics to create immersive, personalized learning experiences.
• User Experience Excellence: Partner with state-of-the-art learning consultants to deliver a marked step-up in engagement and usability.
• Content Development: Lead a dedicated team of 12–15 specialists (content developers, translators, multimedia experts) to design and deploy new learning modules.
• Stakeholder Collaboration: Work closely with MineStar™ Implementation teams, Product Support, and global stakeholders to ensure solutions address operational challenges.
• Global Engagement: Coordinate with regional learning champions; limited travel (2–3 trips annually) for stakeholder alignment and rollout.
  
  

Degree Requirement

• Bachelor’s degree in Engineering, Computer Science, or related field.
• 10+ years of experience in mining technology, MineStar™ implementations, or digital mining solutions.
• Strong understanding of mining operations, automation, and workforce enablement.
• Proven ability to lead cross-functional teams and manage global stakeholders.
• Excellent communication skills—assertive, trust-building, and stakeholder-focused.
• Highly self-organized with a strong sense of accountability for deliverables.
• Working knowledge of LMS/LXP platforms, SCORM/xAPI, or willingness to learn modern learning technologies.
  
  

Skill Descriptors

Information Technology Trends: Knowledge of marketplace experience, developments and trends related to the organization's use of Information Technology (IT); ability to apply knowledge of IT appropriately to benefit the organization.

Level Working Knowledge:

• Discusses existing and planned IT technologies relevant to own function.
• Participates in at least one major IT initiative within own function.
• Discusses several pertinent technology trends.
• Reviews organization's recent experience in introducing new technologies.
• Seeks the appropriate experts to obtain information or ask questions.
  
  

Planning: Tactical, Strategic: Knowledge of effective planning techniques and ability to contribute to operational (short term), tactical (1-2 years) and strategic (3-5 years) planning in support of the overall business plan.

Level Working Knowledge:

• Contributes to short-term operational plans.
• Anticipates and adapts to plan changes.
• Monitors progress of work against plan as required to meet objectives.
• Reports variances and makes agreed-upon corrections.
• Under guidance, develops tactical plan for own direct responsibility.
  
  

Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

Level Extensive Experience:

• Reviews others' writing or presentations and provides feedback and coaching.
• Adapts documents and presentations for the intended audience.
• Demonstrates both empathy and assertiveness when communicating a need or defending a position.
• Communicates well downward, upward, and outward.
• Employs appropriate methods of persuasion when soliciting agreement.
• Maintains focus on the topic at hand.
  
  

Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.

Level Basic Understanding:

• Provides examples of the characteristics of effective business relationships.
• Identifies key business relationships in own organization.
• Describes the nature of a productive business relationship.
• Explains the benefits of building business partnerships.
  
  

Cross-Team Integration: Understanding of the importance of inter-team collaboration in breaking down silos and achieving business results; ability to lead employees from various functions to communicate, coordinate work across divisions, and collaborate in solving problems as one team.

Level Working Knowledge:

• Maintains a strong internal network that promotes informal collaboration.
• Shares information that may be relevant to other teams across divisions.
• Assesses the potential synergies from combining common practices across teams.
• Identifies differences among teams that could cause barriers to effective integration.
• Applies relevant information gathered from comparable teams to own team.
  
  

Managing People: Knowledge of processes involved in managing people; ability to lead successful teams, and diligently address issues related to performance and conflicts at the workplace.

Level Basic Understanding:

• Describes the general processes and procedures involved in people management.
• Identifies the needs of the organization and employees; matches them to appropriate solutions.
• Lists major activities performed in managing people at the workplace.
• Understands relevant systems, tools, and resources required for managing people.
  
  

Project Management: Knowledge of effective project management strategies and tactics; ability to plan, organize, monitor, and control projects, ensuring efficient utilization of technical and administrative resources to achieve project objectives.

Level Extensive Experience:

• Utilizes preferred tools, techniques and methods for estimating project cost and time.
• Plans, estimates, staffs, organizes and monitors significant projects.
• Identifies risks and vulnerabilities; creates contingency plans.
• Conducts regular and ad-hoc project reviews with project team, sponsors, and clients.
• Maintains open communication among project participants and interested parties.
• Communicates reporting requirements; creates monitoring and control mechanisms.
  
  

Software Development Life Cycle: Knowledge of software development life cycle; ability to use a structured methodology for delivering and managing new or enhanced software products to the marketplace.

Level Extensive Experience:

• Explains how to use multiple, vendor-provided or in-house structured methodologies.
• Describes tasks, tools and practices for converting software product requirements into a design.
• Demonstrates experience with all phases and deliverables of the product development methodology.
• Implements the generic functions, features and facilities of modern structured methods.
• Explores and evaluates major structured methodologies available in the marketplace.
• Consults on effective application of structured product development methodologies.
  
  

Posting Dates:

April 5, 2026 - April 18, 2026

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply

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