Technical Customer Success Executive (OTT / SaaS) – App Publisher Experience Mandatory

Profile: (Technical Customer Success Executive + App Publisher Experience Mandatory)

Experience: 1 - 3 Years

Location: Saket, New Delhi

Employment Type: Full-Time

Salary: up to ₹ 40,000 per month, depending on experience

About Mogi IO:

Mogi I/O (www.mogiio.com), a next-generation media tech SaaS venture which is changing the face of OTT industry with its plug-and-play, no-code, white-label OTT solution, is looking for rainmakers in its team.

Role Overview:

We are looking for a detail-oriented and client-focused Customer Success who will play a pivotal role in ensuring the success of our clients’ projects. This role involves managing end-to-end client communication, coordinating project deliverables, publishing applications across multiple platforms and ensuring smooth execution through structured project management practices.

 Key Responsibilities:

• Act as the primary point of contact for assigned clients, building strong relationships and ensuring customer satisfaction.
• Coordinate with internal teams (development, QA, design, operations) to manage project execution and delivery.
• Handle the publishing and deployment of web, Android, iOS and other applications, ensuring timely releases and updates.
• Facilitate and coordinate project management activities, including tracking timelines, deliverables and dependencies.
• Conduct and document Minutes of Meetings (MoMs) for every client meeting, ensuring clear communication of action items and sharing them promptly with clients via email.
• Proactively follow up with clients on pending tasks and ensure smooth progress.
• Monitor project health and escalate risks or blockers to leadership and clients as necessary.
• Ensure ongoing support, adoption and success of Mogi IO’s solutions for clients.
• Identify opportunities for upselling, cross-selling, and strengthening long-term client relationships.

Requirements:

• Bachelor’s degree in Business Administration, Computer Science, Project Management, or a related field.
• 2 years of experience in customer success, client servicing, account management, or project coordination, preferably in SaaS/Tech/IT services.
• Hands-on understanding of mobile and web app publishing (Android Play Store, Apple App Store, and Web platforms).
• Strong organizational skills with the ability to prepare structured MoMs and manage multiple projects simultaneously.
• Excellent communication, presentation and interpersonal skills.
• Familiarity with project management and collaboration tools (JIRA, MS Teams, Slack, etc.).
• Proactive problem-solving attitude with strong accountability.

What We Offer:

• An opportunity to work on exciting projects in a high-growth tech environment.
• Exposure to international clients and cutting-edge digital platforms.