Technical Analysis Sr. Analyst

Overview

Join Quest Software as a Desktop Support Analyst, where you’ll provide hands-on technical support to ensure smooth day-to-day operations for our teams. This role is perfect for a proactive problem-solver with strong troubleshooting skills, offering the chance to work with a wide range of hardware, software, and IT systems in a dynamic, global tech environment.

Responsibilities

• Image, install, configure, and deploy PCs for new employees (Windows 11 OS)
• Image, install, configure, and deploy MACs for new employees (MacOS)
• Assist employees with moving their IT equipment during department and office moves
• Assist employees with configuration and setup on mobile devices
• Troubleshoot and resolve calls/emails from employees who are having issues, including being unable to log in, unable to access the internet, unable to access corporate wireless, unable to access VPN, and similar
• Primary responsibility is the local office from an IT perspective, secondary would be the surrounding local area for remote employees
• Perform basic Windows administration, such as password resets and file and folder administration
• Track incidents, requests, and problems in an IT Service Management tool and track inventory deployments in an Asset Management tool
• Job requires the ability to lift, move, and relocate equipment, monitors, and peripherals that may weigh up to 20kg each
• Provide primary IT support to internal company employees
• Responsible for on-site and remote troubleshooting, repair, configuration, and deployment of PC’s (mostly Windows-based with a few Apple-related), printers, and mobile devices
• Handle support-related issues with Internet browsers, wireless connectivity, enterprise applications, and other similar items experienced in a corporate environment
  
  

Qualifications

• 3 years minimum experience working in a Windows-based corporate environment, troubleshooting, diagnosing, and resolving hardware issues with PC’s and mobile devices
• 3 years minimum experience troubleshooting, diagnosing, and resolving client network, connectivity, wireless, and VPN issues in an enterprise environment
• 3 years in a customer support role
• 3+ years of PC desktop support experience
• Requires a strong customer focus and excellent analytical, problem-solving, oral, telephone, and written communication skills
• Must be extremely organized and able to work without direct supervision
  
  

Company Overview

Quest Software builds the foundation for enterprise AI with solutions in data governance, cybersecurity, and platform modernization. More than 45,000 companies — including 90% of the Fortune 500 — trust Quest to solve their most critical IT challenges. From securing identities and modernizing platforms to preparing data for AI, we help enterprises unlock their full potential.

Why Quest

At Quest, Your Work Makes An Impact. You’ll Help Organizations Get AI-ready While Building Your Career With a Global Team Of Innovators. We Offer

• Competitive pay, annual bonuses, and top-performer recognition.
• Comprehensive health, family, and retirement benefits.
• Flexible work options, generous PTO, and wellness programs.
• Professional growth through learning platforms, mentorship, and leadership programs.
• Inclusive teams that reflect the world we serve, supported by Employee Resource Groups and our Equality & Inclusion Council.
  
  

Quest is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Quest is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Quest are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, or belief, national, social, or ethnic origin, sex (including pregnancy), age, physical, mental, or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union, or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Quest will not tolerate discrimination or harassment based on any of these characteristics. Quest encourages applicants of all ages.

Come join us. For more information, visit us on the web at Quest Careers Innovate.Collaborate.Grow