Job Description

Job Description Looking for an experienced Technical Architect with deep expertise across Salesforce Sales Cloud, Commerce Cloud, Experience Cloud, and ServiceMax . The role requires strong technical leadership, end-to-end solution design, and the ability to guide complex, multi-cloud Salesforce implementations. This position will partner with business stakeholders, architects, and delivery teams to ensure scalable, secure, and high-performing solutions that drive business transformation. Key Responsibilities Solution Architecture & Design Define and own the overall architecture for Salesforce Sales Cloud, Commerce Cloud, Experience Cloud, and ServiceMax. Translate complex business requirements into scalable and maintainable solutions. Design integration architecture with ERP, eCommerce, and third-party applications. Ensure designs follow Salesforce best practices, security guidelines, and enterprise standards. Technical Leadership Provide architectural oversight across multiple Salesforce and ServiceMax projects. Guide development teams on configuration, customization, and advanced development (Apex, LWC, APIs). Conduct design and code reviews to maintain quality and performance. Define DevOps, CI/CD, and release management strategies for multi-cloud projects. Integration & Data Strategy Lead design of real-time and batch integrations using APIs and middleware (MuleSoft, Dell Boomi, Informatica). Define data migration, synchronization, and master data management strategies. Optimize data architecture across Salesforce and ServiceMax environments. Stakeholder Management & Governance Act as a trusted advisor to business and IT leaders on Salesforce and ServiceMax capabilities. Lead technical workshops, architecture review boards, and solution validation sessions. Establish architectural governance frameworks and technical standards. Ensure compliance with data security, privacy, and regulatory requirements. Innovation & Roadmap Stay up to date with Salesforce and ServiceMax product roadmaps and emerging technologies. Recommend accelerators, reusable components, and architectural improvements. Evaluate AppExchange and third-party solutions for fitment into enterprise architecture. Required Skills & Experience 12+ years of Salesforce ecosystem experience, including 5+ years as a Technical Architect. Proven expertise in: Sales Cloud ? lead-to-cash, forecasting, CPQ knowledge preferred. Commerce Cloud (B2B LWR) ? storefront design, APIs, order management, headless commerce. Experience Cloud ? partner/customer portals, community design, authentication, and personalization. ServiceMax ? work orders, entitlements, dispatching, preventive maintenance, mobile/offline capabilities. Hands-on expertise in Apex, Lightning Web Components (LWC), Visualforce, Flows, SOQL, REST/SOAP APIs. Experience with integration tools (MuleSoft, Informatica, etc.). Familiarity with Agile/Scrum delivery models and DevOps tools (Copado, Gearset, Jenkins). Strong knowledge of Salesforce data architecture, security model, and governor limits. Experience leading multi-cloud Salesforce implementations at enterprise scale. Excellent communication, presentation, and leadership skills. Preferred Certifications Salesforce Certified Application Architect or System Architect (CTA track highly desirable). Salesforce Sales Cloud, Commerce Cloud, Experience Cloud certifications. ServiceMax Certified Architect/Consultant.