Team Leader Recruitments - BPO

Job Title: Team Leader – BPO Recruitment

Location: Gurgaon

Industry: Staffing / Recruitment / BPO

Experience: 5–8 Years

CTC: As per industry standards

Joining: Immediate / Early Joiners Preferred

About the Role

We are looking for an experienced BPO Recruitment Manager to lead end-to-end hiring for volume and mid-level roles across the BPO/ITES sector. The role requires strong stakeholder management, team handling experience, and the ability to drive hiring numbers within strict timelines.

Key Responsibilities

Recruitment Delivery

• Manage end-to-end recruitment lifecycle for BPO and contact center roles
• Handle volume hiring mandates (Customer Support, Technical Support, Team Leaders, QA, Trainers)
• Develop sourcing strategies through job portals, social media, references and vendor networks
• Ensure closure of positions within defined TAT and quality metrics

Team Management

• Lead and manage a team of recruiters
• Monitor daily productivity metrics (submissions, interviews, offers, joins)
• Provide training and mentoring to recruiters
• Drive performance management and hiring targets

Stakeholder Management

• Work closely with clients / internal business leaders for requirement understanding
• Conduct regular review meetings on hiring progress
• Ensure high client satisfaction and delivery quality

Process Excellence

• Maintain recruitment trackers and dashboards
• Ensure compliance with hiring processes and documentation
• Improve hiring efficiency through process improvements
• Manage offer to joining ratio and reduce dropouts

Business Contribution

• Support business development teams with market intelligence
• Participate in client calls and hiring strategy discussions
• Help in building recruitment pipelines for future demand

Required Skills

• Strong experience in BPO / bulk hiring
• Team handling experience (minimum 3–5 recruiters preferred)
• Strong knowledge of job portals (Naukri, Indeed, LinkedIn)
• Excellent communication and stakeholder management skills
• Strong data tracking and reporting ability
• Ability to work in a fast-paced target driven environment

Preferred Qualifications

• Graduate / MBA in HR preferred
• Experience in staffing firms will be a strong advantage
• Experience handling international BPO hiring is a plus