Team Lead

Company Description

LearNurture is dedicated to helping students and professionals achieve their academic and career aspirations. By partnering with top Indian universities such as NMIMS, Online Manipal, Sikkim Manipal, Bharati Vidyapeeth, DPU, and Amity, we provide access to globally recognized UG, PG, diploma, and certification programs. Our services include comprehensive admission assistance, career counseling, upskilling opportunities, and employability support, including CV building and job readiness guidance. LearNurture empowers learners to advance their careers and education through customized solutions and expert guidance.

Role Description

We are hiring a Sales Team Lead for a full-time, on-site position based in Gurugram. The Sales Team Lead will be responsible for managing a sales team, setting and achieving sales targets, and supporting team members' development and performance. Day-to-day responsibilities include devising sales strategies, offering excellent customer service, guiding team dynamics, analyzing sales data, and ensuring a smooth sales operation to grow business outcomes. The role requires strong leadership and collaboration within a dynamic team environment.

Pay: 4 LPA - 6 LPA

Experience: Team management - 2 years (Required)

Key Responsibilities

Team Management & Leadership

• Lead, mentor, and motivate a team of executives/associates to achieve daily, weekly, and monthly targets.
• Conduct regular team meetings, performance reviews, and feedback sessions.
• Provide training and skill development to improve team productivity and efficiency.
• Create a positive, high-ownership, growth-oriented team culture.

Process & Performance Management

• Track and monitor team KPIs such as student engagement, sales conversions, retention, operational SLAs, query resolution time, etc.
• Identify performance gaps and implement improvement strategies.
• Ensure adherence to SOPs, quality standards, and compliance guidelines.
• Optimize workflows to improve response times, service quality, and overall team output.

Stakeholder Collaboration

• Work closely with cross-functional teams such as Product, Content, Marketing, Sales, and Tech.
• Share insights with leadership based on student behaviour, platform usage, feedback, and performance metrics.
• Support smooth execution of new initiatives, product updates, and campaigns.

Customer/Learner Experience

• Ensure prompt and effective resolution of student queries, concerns, or escalations.
• Improve student satisfaction (CSAT), NPS, engagement, and course completion metrics.
• Drive high-quality interactions across email, chat, calls, and other support channels.

Sales / Revenue

• Guide the team in lead qualification, follow-ups, and closing sales for online programs.
• Monitor funnel metrics and ensure healthy conversion rates.
• Support planning and execution of monthly revenue strategies.

Reporting & Analysis

• Maintain dashboards and MIS reports on performance, attendance, productivity, and KPIs.
• Present data-backed insights to senior management for decision-making.
• Recommend initiatives to increase efficiency, revenue, or learner satisfaction.

Ability to commute/relocate: Gurugram, Haryana (Required)

Education: Master's (Preferred)