Team Lead

Actively Reviewing the Applications

Cognizant

Coimbatore Full-Time 4–8 years

Posted 2 days ago • Apply by June 11, 2026

Job Description

What We Offer

Reimbursable language courses
Opportunity to be part of a rapidly expanding organization
Training, continuous learning, and certification opportunities
A pleasant, inspiring, and multicultural work environment using state-of-the-art technologies
Modern office building in an easily accessible location (10–15 minutes commute from the city center)

Profile

Key Responsibilities

Ensure SLA targets are consistently met
Support team members with ticket resolution, categorization, and prioritization
Actively manage the floor, including call handling and ticket backlog management
Provide first-level resolutions and ensure proper ticket escalation when required
Handle incident resolution and recovery ticket closure
Coordinate teamwork based on daily operational priorities
Organize team huddles and actively maintain high team motivation
Assist the Operations Manager with:

Act as Point of Contact (POC) for training and development-related activities
Prepare and deliver daily, weekly, and monthly consolidated reports
Perform metrics collection and analysis
Identify, assess, and mitigate operational risks
Participate in review meetings and propose continuous improvement initiatives
Manage quality standards, including audit preparation and Operations Maturity requirements
Actively participate in client meetings when required
Ensure adherence to and enforcement of working processes and policies
Monitor attendance at the beginning of each shift and report any SLA-impacting absenteeism
Be available for occasional travel, if required
Execute additional tasks assigned by the Team Lead, Operations Manager, or Service Delivery Manager
Performance will be measured against SLA commitments to the customer