TDS Customer Success Executive

Company Description

About the Company -

(https://www.mastersindia.co/)

Masters India IT Solutions is a growing FinTech SaaS firm, serving over 1500+ enterprises. We are proud to be Great Place To Work – Certified™, reflecting our commitment to building a positive, growth-oriented workplace culture.

Masters India is one of the biggest GST Suvidha Providers (GSP) appointed by the Goods and Services Tax Network (GSTN) of Government of India since 2017. Our mission is to build intuitive software solutions that simplify complex challenges faced by businesses across industries. We are fulfilling this mission by offering tax and financial automation products to enterprises.

Masters India IT Solutions is part of the 45-year-old Masters India Group, which has a diversified presence across Manufacturing, Healthcare, Hospitality, and IT, with an aggregate turnover of INR 1000+ Crores.

Job Description

We are looking for a TDS Customer Success Executive who will act as the primary point of contact for clients, handling TDS-related queries, payroll compliance support, and customer communication. The role requires strong client-handling skills along with a working understanding of TDS processes and statutory compliance.

Key Responsibilities

• Handle client queries related to TDS, payroll, and statutory compliance via calls, emails, and tickets
• Provide timely and accurate resolutions to customer issues
• Support clients on TDS filings, challans, Form 24Q / 26Q, Form 16/16A, and related processes
• Maintain proper documentation of client interactions and resolutions in CRM/ticketing tools
• Ensure high levels of customer satisfaction and service quality
• Follow up on pending client actions and ensure closure within defined TATs
  
  

Qualifications

• Graduate in Commerce / Semi-Qualified CA
• 1–3 years of experience in TDS, compliance, customer support, or client servicing
• Basic understanding of TDS compliance
• Strong verbal and written communication skills
• Comfortable handling multiple client queries and deadlines
• Working knowledge of Excel
  
  

Additional Information

What you get:

A competitive package and a chance to participate in a life altering business plan that will fundamentally disrupt and change one of the largest industry segments in India and the world.

Additional information

WHY US ?

• You’ll be surrounded by passionate team members.
• Opportunity to experience startup culture.
• You’ll experience true collaboration.
• Your work has a visible impact.
• Opportunities for innovation.
  
  

Location: Procapitus Business Park, D Block, Noida Sec - 63

Employment Type: Permanent

Industry: IT