System Administrator

We are seeking a System Administrator, Service Management to support and optimize our Service Management platform used by IT and business teams. This role serves as the platform expert, ensuring system stability, integrations, automation, and continuous improvement.

Key Responsibilities

• Administer and support the service desk, asset management, and change control platform
• Manage daily operations of a cloud‑based service management system
• Support system upgrades, enhancements, integrations, and releases
• Troubleshoot software and performance issues
• Build reports, dashboards, and metrics for leadership
• Automate workflows and processes using tools such as Python, Azure, and Microsoft Power Platform
• Collaborate with IT, EPMO, Governance, Sales, and Operations teams
• Act as technical point of contact for vendors and third‑party partners

Qualifications

• Bachelor’s degree in IT, Engineering, or related field (or equivalent experience)
• 3+ years experience in a cloud‑based IT or service management role
• Experience with tools such as SolarWinds, Freshservice, Zendesk, or similar
• Strong communication, organization, and problem‑solving skills

Preferred Skills

• Experience with Azure, Okta, APIs, and system integrations
• Familiarity with Jira, Asana, or Trello

Benefit Offerings:

Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: