System Administrator L1 (IT Support)

Position – System Administrator Level 1

Location – Mumbai

About the Role:

Step into the world of IT at NES Fircroft as a Systems Administrator – Level 1, where you’ll play a key role in keeping our technology running smoothly. You’ll be the go-to person for resolving technical issues, maintaining infrastructure, and ensuring seamless connectivity across the organization. If you're passionate about technology, enjoy problem-solving, and thrive in a collaborative environment — this is the perfect role for you!

What You’ll Be Doing

IT Support & Troubleshooting:

• Provide first-level support by diagnosing and resolving IT-related issues.
• Respond to user queries and ensure timely resolution of technical problems.
• Escalate complex issues to higher-level support when required.

Infrastructure & Systems Management:

• Support and monitor IT infrastructure, ensuring system availability and performance.
• Assist in managing networking components for reliable connectivity.
• Perform system setups and deployments using AutoPilot, MDT, and manual installations.

Cloud & Endpoint Management:

• Administer Microsoft 365 (O365), Intune, and Entra Admin Center.
• Configure and manage endpoints using security tools such as Zscaler and CrowdStrike (or similar).
• Ensure compliance with IT security policies and best practices.

Collaboration & Tools:

• Set up and maintain video conferencing systems (Teams, Zoom, etc.).
• Assist in troubleshooting audio/video and connectivity issues during meetings.

Asset & Documentation Management:

• Track and manage IT assets, ensuring accurate inventory and lifecycle documentation.
• Maintain records of configurations, processes, and updates.

Team Collaboration:

• Work closely with IT team members to improve processes and enhance system efficiency.
• Contribute to ongoing IT initiatives and continuous improvement efforts.

What We’re Looking For

• 2–3 years of experience in IT support or systems administration.
• Strong understanding of networking fundamentals.
• Hands-on experience with Microsoft 365, Intune, and Entra Admin Center.
• Familiarity with endpoint security tools (Zscaler, CrowdStrike, or similar).
• Experience with deployment tools such as AutoPilot and MDT.
• Knowledge of IT infrastructure (servers, storage, networking, cloud).
• Proficiency with video conferencing platforms (Teams, Zoom, etc.).
• Excellent communication and problem-solving skills.
• A proactive mindset with a strong eagerness to learn.

Preferred Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Exposure to enterprise-level IT environments.

Why NES Fircroft?

• Competitive Salary & Benefits – Including medical insurance and wellness perks.
• Work-Life Balance – Collaborative and supportive environment.
• Career Growth – Opportunities to grow within a global organization.
• Innovative Culture – Work with modern tools and technologies.
• Fun & Inclusive Workplace – Team events, celebrations, and recognition programs.
• Leave Policy – Generous leave including birthday leave and public holidays.
• Dynamic Work Environment – Be part of a fast-paced and engaging team.

WHO ARE WE:

NES Fircroft isn't your typical recruitment agency. We're a global leader in engineering workforce solutions, connecting top talent with industry-leading companies. We believe in innovation, growth, and making work enjoyable along the way!

NES Fircroft – Empowering with energy

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