Support Services Business Analyst - Operations

Role Overview

The Support Services Business Analyst help drive critical business decisions by analyzing metrics and designing reports. They communicate these results to managers and often provide suggestions based on their findings. This involves data analysis, from Support Metrics to utilization and any other area of interest.

Lead data analysis to discover trends and support stakeholders in strategy management.

Key Accountabilities/Decision Making & Influence

• Design business analysis and data recording systems for use throughout the department.
• Maintain databases and perform updates as necessary to ensure accuracy
• Regularly examine data reports to locate and resolve mistakes throughout
• Accurately analyze and collect data for various types of business reports
• Create business reports that provide insight into key data points
• Communicate the results of data analysis in written and verbal form to managers
• Support various departments, including Service Desk and Data Management, in reaching their goals through analysis
• Monitor data to identify outstanding changes and business trends
  
  

Knowledge, Skills & Attributes

• Demonstrated ability to manage time and prioritize projects to meet deadlines
• Ability to use SQL and Microsoft Excel to create pivot tables, graphs and charts
• Strong written and verbal communication skills to effectively relate data to coworkers
• Excellent critical thinking skills to help solve business problems and make decisions
• Tendency to pay close attention to small details that could impact results
• General knowledge of business operations, objectives, strategies, process and information flow
  
  

We know that everyone has different wants and needs, which is why along with a highly competitive base salary we support our people and their loved ones with a variety of perks and benefits. As part of our team some of the benefits you can expect to receive are:

• Medical Insurance, Group Accidental Coverage/Insurance, Group Term Life Insurance
• Company Paid Subscription to Calm – The #1 app for mental fitness.
• Employee Referral Program – Bring the Best to Signant Health and earn a reward. Wellness Program – Participate in challenges and earn points for rewards.
• Proof! – Signant’s Employee Recognition Program where you can accumulate points to redeem
  
  

At Signant Health, accepting difference isn’t enough—we celebrate it, we support it, and we nurture it for the benefit of our team members, our clients and our community. Signant Health is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status.