Support Engineer

Key Responsibilities: * Provide L3 support for Cobol, Mainframe and Java/C++ platform applications, resolving complex technical issues and managing escalations from L2 support teams. * Monitor application performance and stability, proactively identifying and addressing potential issues. * Perform root cause analysis for recurring problems and implement long-term solutions. * Collaborate with development, infrastructure, and business teams to ensure seamless application integration and performance. * Manage incident and problem tickets, ensuring timely resolution and thorough documentation of the troubleshooting process. * Develop and maintain support documentation, including knowledge base articles, runbooks, and technical guides. * Implement and maintain application configurations, patches, and upgrades. * Participate in on-call rotation to provide 24-7 support for critical applications. * Conduct training and mentoring sessions for L1 and L2 support teams. * Ensure compliance with ITIL standards and company policies, including change management and incident management processes. * Extensive experience with Mainframe, Cobol, or Java/C++ Applications including configuration, administration, and support. * Proficiency in scripting and automation to enhance support processes and workflows. * Proven experience in managing escalations and providing L3 support. * Ability to work independently and as part of a team in a fast-paced environment. * Willingness to participate in on-call support rotation. Preferred Skills: * Knowledge of ITIL framework and best practices for IT service management. * Experience in Application Support and Maintenance * Previous experience in a similar role within a large enterprise environment.