Store Manager_Smart Bazaar

Actively Reviewing the Applications

Reliance Retail

India, Guwahati, Assam Full-Time On-site INR 5–7 LPA

Posted 3 weeks ago • Apply by May 28, 2026

Job Description

Location

North East

Job Purpose

To lead end-to-end store operations, drive sales and profitability, ensure strong customer experience, and maintain operational excellence. The role requires a strong understanding of grocery retail, QSR/Hotel service standards, P&L management, and shrinkage control.

Key Responsibilities

Store Operations Management
Manage complete store operations including grocery, fresh, FMCG, and support functions.
Ensure SOP adherence, hygiene, food safety, and statutory compliance.
Maintain store readiness, visual merchandising, and planogram compliance.
Ensure smooth coordination between departments and support teams.
Sales, Revenue & P&L Management
Own store-level P&L, ensuring revenue growth and cost control.
Drive sales targets, conversion, ATV, and margin improvement.
Control operational expenses including manpower, utilities, and wastage.
Analyze daily/weekly MIS, sales trends, and take corrective actions.
Shrinkage & Loss Prevention
Drive shrinkage control through strong processes and audits.
Monitor pilferage, damages, expiry, wastage, and GRN mismatches.
Ensure FIFO/FEFO compliance and regular cycle counts.
Lead internal audits and implement corrective action plans.
Inventory & Supply Chain Management
Ensure optimal inventory levels, availability, and replenishment.
Control dead stock, near-expiry products, and damages.
Coordinate with DC, vendors, and category teams for smooth supply.
Ensure inventory accuracy and timely stock reconciliation.
Team Leadership & People Management
Lead, mentor, and develop Department Managers, Supervisors, and CSAs.
Ensure manpower planning, rostering, attendance, and productivity.
Drive performance management, training, and employee engagement.
Handle discipline, grievances, and adherence to HR policies.
Customer Experience & Service Excellence
Deliver superior customer experience inspired by QSR/Hotel service standards.
Handle customer escalations and ensure quick resolution.
Drive service culture, queue management, and store ambience.
Ensure high customer satisfaction and repeat footfall.
Compliance, Audit & Reporting
Ensure compliance with statutory norms, food safety, safety, and legal requirements.
Prepare and review daily/weekly/monthly reports on sales, shrinkage, manpower, and costs.
Support internal, external, and statutory audits.