Store Manager

Key Responsibilities

1. Sales & Customer Experience

• Drive walk-in conversions and exceed monthly sales targets
• Educate customers about Furlencos products: Buy New, Buy Refurb, and Rental options
• Conduct product demos highlighting quality, comfort, and design features
• Resolve customer queries and complaints with professionalism and empathy
• Maintain high standards of in-store experience and customer satisfaction
• Execute local promotional activities to increase footfalls (BTL,apartment reach-outs, etc.)

Team Management

• Lead and manage the in-store sales team
• Assign daily tasks and sales goals to team members
• Train and mentor new executives on products and selling techniques
• Track individual and team performance and drive productivity

Store Operations

• Ensure in-store product availability, stock accuracy, and visual merchandising
• Manage store hygiene, opening/closing activities, and order processes
• Coordinate with backend teams for logistics, installations, and customer deliveries.

Reporting & Coordination

• Maintain daily, weekly, and monthly sales and performance reports
• Share business insights
• Collaborate cross-functionally to resolve store-level issues quickly

Requirements

● 2 - 5 years of retail or store management experience

(furniture/apparels preferred)

● Strong communication skills in English and regional language

● High ownership, self-motivated, and target-driven attitude

● Proficient in using CRM and basic reporting tools

● Willingness to work on weekends and peak days.