Store Manager - Forum Mall - Kochi

Job Description

Job Title

:

Store Manager

Department

:

Retail Stores

Reports To

:

Cluster Manager

Role Summary

:

The Store Manager ensures business success by leading store operations, driving sales performance, and delivering exceptional customer experiences through operational expertise, customer-centric strategies and team leadership.

Key Responsibilities

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Customer Focus

• Provide exceptional customer service by going the extra mile to ensure customer loyalty.
• Exhibit emotional intelligence to build trust and rapport with customers.
• Handle customer queries, concerns, and feedback with professionalism and empathy.
• Ensure all employees adhere to the company’s policies and guidelines, fostering a customer-centric culture.
  
  

Sales Mastery

• Drive sales to meet or exceed store sales targets, including achieving category-wise targets.
• Leverage data insights to optimize inventory and identify growth opportunities.
• Collaborate with the Visual Merchandising (VM) team to ensure implementation of in-store displays.
  
  

Leadership Excellence

• Lead and motivate the store team to achieve high performance through coaching, recognition, and accountability.
• Manage team dynamics, resolve conflicts, and foster a collaborative work environment.
• Focus on team development by conducting on-the-job training (OJT) and providing constructive feedback.
• Manage employee schedules, conduct performance reviews, and address hiring and training needs to ensure optimal staffing.
  
  

Change Management

• Adapt to new business strategies and implement changes effectively within the store environment.
• Encourage flexibility among team members to embrace new processes and technologies.
  
  

Decision-Making

• Utilize data insights to make informed decisions that enhance operational efficiency and customer satisfaction.
• Analyse store performance metrics to identify trends, optimize operations, and implement performance improvements.
• Allocate resources efficiently to optimize staff productivity and store performance.
  
  

Store Operations Excellence

• Oversee comprehensive store management, including visual merchandising, stock management, and shrinkage prevention.
• Conduct regular audits to ensure the store is functional, presentable, and compliant with company standards.
• Maintain outstanding store condition.
• Handle administrative tasks such as managing store expenses, maintaining monthly reports, and updating operational checklists.
  
  

Candidate Requirement

:

• Bachelor’s Degree
  
  

Total 5+ years of retail experience in the fashion industry, min 2 years of experience as a store manager or assistant store manager handled a team of 5+ people.

• Expert in Microsoft office.
• Demonstrated success in achieving sales targets and exceeding customer expectations.
• Exceptional customer service orientation with a strong focus on customer satisfaction.
• Ability to effectively manage multiple priorities and ensure smooth and efficient store operations.
• Strong team leadership skills to lead and inspire a team.
• Excellent communication and interpersonal skills for effective team interaction and conflict resolution.
• Strong analytical and problem-solving skills to analyze data, identify trends, and make informed decisions.
• Proficiency in store operations, including visual merchandising, stock management.
• Understanding of inventory management and loss prevention.
  
  

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