Sr Executive - CSD

Actively Reviewing the Applications

Saint-Gobain Group in India

On-site

Posted 2 days ago • Apply by June 15, 2026

Job Description

Job Description: CSD Key Accounts Associate

Location: Andheri, Mumbai

Position Summary

The CSD KAA is responsible for managing end to end order to dispatch processing activities. The role acts as a key interface between customers, internal stakeholders, and plant teams to ensure timely order execution, accurate documentation, and high customer satisfaction.

Key Responsibilities

Interact with customers on a regular basis to manage and process customer orders efficiently
Ensure timely conversion of customer enquiries into confirmed sales orders after obtaining required site and finance clearances
Address and resolve customer queries, concerns, and service-related issues in coordination with relevant internal stakeholders
Coordinate closely with the Finance team to track payment status and ensure compliance with credit and payment terms
Liaise with the Plant team to ensure timely dispatch and delivery of materials as per customer commitments
Facilitate effective communication and collaboration between customers, plant customer service teams, and other internal functions
Support creation and maintenance of customer master data, including customer code creation
Assist in new material code creation and ensure accuracy of related master data
Monitor order status and proactively communicate updates to customers and internal teams
Ensure adherence to company policies, procedures, and service level agreements (SLAs)

Key Skills & Competencies

Strong customer service and communication skills
Ability to coordinate with cross-functional teams
Good understanding of order-to-cash processes
Attention to detail and strong follow-up skills
Problem-solving and conflict-resolution abilities
Proficiency in ERP systems (SAP preferred) and MS Office

Qualifications

Graduate in any discipline
5+ years of experience in customer service, order management, or CSD-related roles
Experience in manufacturing, supply chain, or industrial environments is an advantage