SR .EXE .OPERATION _TLC

Actively Reviewing the Applications

Blue Dart

1–2 years

Posted 2 days ago • Apply by June 11, 2026

Job Description

SR Operations Executive/Sr Ex Operations

Job Title

Operations Executive/Sr Ex - Operations

Function

Regional Business

Reporting to

PUD / Distribution Center Head

Purpose

Responsible for ensuring timely pickup of Surface and Apex shipments from the customers and connecting them onto the network as per the set cut offs

Key Responsibilities

Responsibilities

Operational

Supervise daily outbound activities for Apex/ Surface operations at the PUD/ Distribution Center to ensure timely and accurate pickups from customers
Ensure adherence to the operational workflows and standard operating procedures (SOPs) at the PUD/DC for all Pick-up related activities
Conduct daily staff briefings, including communication regarding any operational changes, route changes, heavy loads etc
Distribute pickups among the team and ensure timely pickups from regular customers as per the agreed cut-off times
Reduce nil pickup wastages among regular pickup clients through feedbacks, visits to clients, telephone & overall monitoring of staff wise productivity
Ensure timely pickups from call center customers (cash customers) and receipt of shipments from channel partners including RSPs, ESAs and Consolidators
Ensure collection of appropriate documents from customers for regulatory purposes (octroi, sales tax, etc.) along with the picked-up shipments
Ensure correctness of cash sale bookings in terms of pick up address, pickup times etc; Report pickup exceptions to Customer Service /Sales as feedback
Ensure timely and correct data capture for all pickups
Ensure timely deposit of the cash sales amount and octroi collected to accounts
Coordinate with Fleet Team at the PUD/ DC to ensure availability of sufficient vehicles for Pick-ups
Supervise the vehicle placement at bays and monitor the carting/ loading process
Supervise and ensure accurate tally processes for pick up shipments
Ensure timely connection of outbound loads onto hubs /warehouse to enable delivery commitments
Ensure timely and accurate documentation for all outbound loads prior to the scheduled network connections
Ensure safe handling of all shipments at the PUD/DC; Handle security exceptions in the service center along with the security team
Monitor performance of Pick-up Staff and ensure conduct of trainings for them, in line with the training programmes designed centrally

People

Provide direction, guidance and support to the employees to help them discharge their duties effectively
Ensure capability building for the team
Key Result Areas and Key Performance Indicators

S.No

Key Result Areas

Key Performance Indicators

Drive service quality and excellence in the PUD/ DC in terms of pick-ups

% Adherence to committed pick-up timings

Regular pickups
Cash pickups
Timely connectivity of outbound loads to the Hub (% compliance)

Air Hub
Ground Hub
Ensure accuracy in data capture (% compliance)
Achievement of target NPS Scores for the PUD/DC
Adherence to SOPs (measured in terms of number of non-compliances/ deviations) as observed in audit