Software Engineer

About Company :

They balance innovation with an open, friendly culture and the backing of a long-established parent company, known for its ethical reputation. We guide customers from what’s now to what’s next by unlocking the value of their data and applications to solve their digital challenges, achieving outcomes that benefit both business and society.

About Client:

Our client is a global digital solutions and technology consulting company headquartered in Mumbai, India. The company generates annual revenue of over $4.29 billion (₹35,517 crore), reflecting a 4.4% year-over-year growth in USD terms. It has a workforce of around 86,000 professionals operating in more than 40 countries and serves a global client base of over 700 organizations.

Our client operates across several major industry sectors, including Banking, Financial Services & Insurance (BFSI), Technology, Media & Telecommunications (TMT), Healthcare & Life Sciences, and Manufacturing & Consumer. In the past year, the company achieved a net profit of $553.4 million (₹4,584.6 crore), marking a 1.4% increase from the previous year. It also recorded a strong order inflow of $5.6 billion, up 15.7% year-over-year, highlighting growing demand across its service lines.

Key focus areas include Digital Transformation, Enterprise AI, Data & Analytics, and Product Engineering—reflecting its strategic commitment to driving innovation and value for clients across industries.

Job Title: ServiceNow Product Owner

Location: Pan India

Experience: 5+ years

Job Type : Contract to hire.

Notice Period: Immediate

Role Overview

As the ServiceNow Product Owner, you will define and communicate the product vision and roadmap for the ServiceNow platform. You will collaborate with product family owners, process owners, and IT leadership to prioritize the backlog, plan delivery releases, and manage the complete product lifecycle. This includes conceptualizing new modules, managing upgrades, integrating third‑party tools, and modernizing engineering and deployment practices.

Key Responsibilities

Strategic & Product Leadership

• Define the ServiceNow product strategy, roadmap, and capability enhancements.
• Identify gaps and build adoption strategies for ServiceNow tools.
• Act as the bridge between stakeholders and development teams to ensure alignment.

Backlog & Requirement Management

• Translate product capabilities into Epics → Features → User Stories.
• Continuously refine, prioritize, and manage work across teams and leadership.
• Collect, analyze, and confirm customer requirements related to the ServiceNow platform.

Technical Expertise

• Provide ServiceNow platform and technical guidance across modules and features.
• Create High-Level Designs and technical solution documents for implementations.
• Develop ServiceNow solutions aligned with best practices to meet business needs.
• Build workflows, prototypes, and solution architectures for client engagements.

Integration & Development

• Develop and configure integration components, including:
• MID Server
• Web services
• Email integrations
• Other ServiceNow integration technologies
• Customize and configure ServiceNow elements:
• Workflows
• UI policies
• Client scripts
• Business rules

Administration & Support

• Administer ServiceNow instances and troubleshoot platform issues.

Required Skills & Qualifications

Technical Expertise

• Deep knowledge of ServiceNow platform capabilities (ITSM, HRSD, CSM, etc.).
• Strong understanding of functional and technical design requirements.
• Ability to convert business requirements into scalable technical solutions.

Methodology & Communication

• Experience working in Agile/Scrum environments.
• Strong communication skills to simplify complex technical concepts for business teams.

Experience

• Typically 3–7+ years in a Product Owner or similar functional role.

Certifications (Preferred / Highly Valued)

• ServiceNow Certified Application Developer (CAD)
• ServiceNow Certified Implementation Specialist (CIS)

Skills & Experience

• 3–7+ years as a Product Owner or relevant role.
• Strong expertise in ServiceNow (ITSM, HRSD, CSM).
• Experience working in Agile/Scrum teams.
• Excellent communication & stakeholder management.
• Preferred: ServiceNow CAD / CIS certifications.

Qualifications:

• Bachelors degree in engineering and related field.

Seniority Level

• Mid-Senior level

Industry

• IT Services and IT Consulting

Employment Type

• Contract

Job Functions

• Business Development
• Consulting