Software Developer (US Shift)

Experience Required: 1 to 2 Years

Employment Type: Full-time working in the US Time Zone( 3:00 PM to 12 PM)

Location: Chennai

Salary: 5-6 Lakhs (depending on experience)

We are looking for a Software Developer with 1-2 years of experience in software development and application support. The candidate should have good programming knowledge in C, C++, Java, and Python. The role also requires basic experience or knowledge in API configuration, EPIC servers, Amazon Connect, and contact center technology.

Key Responsibilities:

• Develop, maintain, test, and troubleshoot applications using C, C++, Java, and Python.
• Configure, integrate, and support APIs for internal and external applications.
• Work on API testing, validation, troubleshooting, and documentation.
• Support Amazon Connect contact center configurations, call flows, routing, queues, and integrations.
• Assist in EPIC server-related configuration, monitoring, and support activities.
• Work with contact center systems, including IVR, call routing, agent queues, CTI, and CRM integrations.
• Analyze application issues, logs, API responses, and system behavior to identify root causes.
• Coordinate with internal teams, business users, and technical teams to gather requirements and resolve issues.
• Prepare and maintain technical documentation, configuration notes, and support handover documents.
• Configure, support, and troubleshoot Click-to-Call functionality for CRM, contact center, and telephony integrations.

Required Skills:

• 1 to 2 years of experience in software development or application support.
• Programming knowledge in C, C++, Java, and Python.
• Basic understanding of REST/SOAP APIs, JSON, XML, and authentication methods.
• Experience with API testing tools such as Postman or similar tools.
• Knowledge of Amazon Connect or any cloud-based contact center platform.
• Basic knowledge of EPIC servers or healthcare/contact center server environments.
• Understanding of contact center concepts such as IVR, call routing, queues, agents, call flows, and reporting.
• Basic database knowledge, preferably SQL.
• Ability to troubleshoot application, server, and integration issues.
• Good communication, analytical, and documentation skills.
• Basic knowledge of Click-to-Call functionality and integration with CRM/contact center platforms.

Good to Have Skills:

• Basic knowledge of AWS services such as Lambda, CloudWatch, S3, IAM, and API Gateway.
• Knowledge of Linux and Windows server environments.
• Experience with Git or any version control system.
• Basic understanding of CI/CD processes.
• Knowledge of networking fundamentals, SIP, VoIP, and contact center reporting.

Educational Qualification:

Bachelor’s degree in Computer Science, Information Technology, Electronics, or a related field.

Preferred Candidate Profile:

• The ideal candidate should be technically strong, eager to learn, and comfortable working in both development and support environments. The candidate should be able to understand requirements, configure systems accurately, troubleshoot issues methodically, and coordinate effectively with cross-functional teams.