Software Engineer - Java, C, C++, Python

Job Title: Software Developer for Viva Digitally

Experience Required: 1 to 2 Years

Employment Type: Full-time working in US Time Zone( 3:00 PM to 12 PM)

Location: Chennai

Job Summary:

We are looking for a Software Developer with 1 to 2 years of experience in software development and application support. The candidate should have good programming knowledge in C, C++, Java, and Python. The role also requires basic experience or knowledge in API configuration, EPIC servers, Amazon Connect, and contact center technology.

Key Responsibilities:

• Develop, maintain, test, and troubleshoot applications using C, C++, Java, and Python.
• Configure, integrate, and support APIs for internal and external applications.
• Work on API testing, validation, troubleshooting, and documentation.
• Support Amazon Connect contact center configurations, call flows, routing, queues, and integrations.
• Assist in EPIC server-related configuration, monitoring, and support activities.
• Work with contact center systems, including IVR, call routing, agent queues, CTI, and CRM integrations.
• Analyze application issues, logs, API responses, and system behavior to identify root causes.
• Coordinate with internal teams, business users, and technical teams for requirement gathering and issue resolution.
• Prepare and maintain technical documentation, configuration notes, and support handover documents.
• Configure, support, and troubleshoot Click-to-Call functionality for CRM, contact center, and telephony integrations.

Required Skills:

• 1 to 2 years of experience in software development or application support.
• Programming knowledge in C, C++, Java, and Python.
• Basic understanding of REST/SOAP APIs, JSON, XML, and authentication methods.
• Experience with API testing tools such as Postman or similar tools.
• Knowledge of Amazon Connect or any cloud-based contact center platform.
• Basic knowledge of EPIC servers or healthcare/contact center server environments.
• Understanding of contact center concepts such as IVR, call routing, queues, agents, call flows, and reporting.
• Basic database knowledge, preferably SQL.
• Ability to troubleshoot application, server, and integration issues.
• Good communication, analytical, and documentation skills.
• Basic knowledge of Click-to-Call functionality and integration with CRM/contact center platforms.

Good to Have Skills:

• Basic knowledge of AWS services such as Lambda, CloudWatch, S3, IAM, and API Gateway.
• Knowledge of Linux and Windows server environments.
• Experience with Git or any version control system.
• Basic understanding of CI/CD processes.
• Knowledge of networking fundamentals, SIP, VoIP, and contact center reporting.

Educational Qualification:

Bachelor’s degree in Computer Science, Information Technology, Electronics, or a related field.