Social Media Customer Support

Company Description call 4 career is a growing customer service organization focused on delivering responsive, high-quality support for clients across diverse industries. The company specializes in connecting brands with their customers through multiple communication channels, including social media. Team members are encouraged to bring forward-thinking ideas to improve customer experience and engagement. The work environment supports continuous learning, clear performance expectations, and opportunities for professional development. Applicants can expect a structured support setting with an emphasis on reliability, professionalism, and collaborative problem-solving.

Role Description This is a full-time, on-site Social Media Customer Support role based in West Bengal, India. The Social Media Customer Support team member will respond to customer inquiries and support requests across platforms such as Facebook, Instagram, X (Twitter), WhatsApp, and other social channels. Daily responsibilities include monitoring social media accounts, replying to messages and comments, resolving issues, escalating complex cases, and maintaining accurate records of customer interactions. The role involves following defined workflows, adhering to response time targets, and maintaining a professional brand voice in all communications. The team member will also collaborate with supervisors and colleagues to share feedback, identify recurring issues, and contribute to the improvement of customer support processes.

Qualifications

• Strong written communication skills in English and local languages, with the ability to respond clearly and professionally on social media.
• Experience using major social media platforms for customer interaction, including managing direct messages, comments, and support queries.
• Customer service skills, including active listening, empathy, patience, and a solutions-focused approach to resolving issues.
• Basic technical skills, including typing proficiency, familiarity with customer support tools or ticketing systems, and comfort working with web-based applications.
• Ability to work on-site full time in West Bengal, India, maintaining punctuality, reliability, and adherence to company policies.
• Strong organizational and time-management skills, with the ability to handle multiple conversations and priorities simultaneously.
• Prior experience in customer support, call centers, or social media handling is an advantage but not mandatory.
• Minimum educational qualification of a high school diploma or equivalent; higher education in communications, business, or related fields is beneficial.