Customer Support

Company Description Kesar Events is a Mumbai-based event management company that specializes in crafting memorable experiences for personal celebrations and corporate occasions. The team designs and executes a wide range of events, including birthdays, festivals, baby showers, weddings, pre-wedding functions, sangeet nights, and corporate events. With a focus on creativity, meticulous planning, and attention to detail, Kesar Events tailors each event to reflect clients’ unique visions and preferences. Experienced planners, designers, and coordinators work collaboratively to deliver seamless, high-quality events that leave a lasting impression on guests. The company is dedicated to turning ideas into reality and creating moments that clients can cherish for years.
Role Description The Customer Support role at Kesar Events is a full-time, on-site position based in Mumbai. The Customer Support professional will respond to client inquiries through phone, email, and in-person interactions, providing timely and accurate information about services, event progress, and logistics. Day-to-day responsibilities include resolving concerns, tracking customer feedback, coordinating with internal event planning teams, and ensuring smooth communication before, during, and after events. The role also involves maintaining customer records, documenting common issues, and supporting basic technical and service-related troubleshooting for event-related tools or systems. This position requires a strong service mindset, consistent follow-up, and a commitment to delivering an excellent client experience.
Qualifications

• Candidates should possess strong Customer Support and Customer Satisfaction skills to manage inquiries, resolve issues, and maintain positive client relationships.
• Candidates should possess excellent Interpersonal Skills to communicate clearly, collaborate with internal teams, and engage professionally with diverse clients.
• Candidates should possess Technical Support abilities to handle basic troubleshooting related to event tools, systems, or service processes.
• Candidates should possess Analytical Skills to understand client needs, identify recurring issues, and suggest improvements to support processes.
• Relevant qualifications such as a diploma or degree in business, hospitality, communications, or a related field are beneficial.
• Prior experience in customer service, hospitality, or event management is an advantage.
• Strong verbal and written communication skills in English and local languages are preferred.
• Ability to work flexible hours, including weekends and evenings, based on event schedules.