Job Description

ServiceNow ITOM Developer (Event Management) Job Title: ServiceNow ITOM Developer No of Years: 5+ exp Location: Bangalore/ Hyderabad Mode: Hybrid (2 days wfo ) Notice Period: Immediate ? What you'll be doing: Designing and setting up ServiceNow Event Management (alert rules, event mapping, deduplication). Creating rules to connect events, stop annoying alerts, and even auto-resolve some incidents. Hooking up ServiceNow Event Management with other monitoring tools like SolarWinds, Dynatrace, Splunk, etc. Setting up "Connector Instances" and fixing MID Server issues. Working with the CMDB and Discovery teams to make sure events link to the right stuff. Integrating Service Mapping with Event Management for better alert info. Teaming up with Incident and Problem Management to sort out alert-to-incident workflows. Building custom dashboards and reports to see what's going on with events. Troubleshooting and supporting ITOM solutions. Making sure everything follows best practices and security. Helping out with automation and other ITOM areas (Discovery, Service Mapping, Cloud Management, AIOps). ? What you need to bring to the table: ?3-6 years of ServiceNow development experience, with at least 2+ years specifically in ITOM Event Management. Solid grasp of ServiceNow ITOM architecture (Discovery, Service Mapping, CMDB). You're a pro at configuring Event Rules, Alert Rules, Alert Management, and Correlation Rules. Hands-on experience connecting ServiceNow with enterprise monitoring tools. ?Comfortable with JavaScript, Glide APIs, Flow Designer, and IntegrationHub. ?Know your way around CMDB CI classes. Great at troubleshooting MID Servers, event connectors, and third-party integrations. Experience with Performance Analytics for Event Management. Good understanding of ITIL processes (Incident, Problem, Change). Excellent communication and teamwork skills. ? Bonus points if you have: ServiceNow Certified System Administrator (CSA). ServiceNow Certified Implementation Specialist ? ITOM (Event Management / Discovery / Service Mapping). Experience with AIOps / Predictive Intelligence in ServiceNow. Knowledge of cloud monitoring tools (AWS CloudWatch, Azure Monitor, GCP Operations). If interested, please share your resume with [email protected]