Job Description

Job Description ? Qualification & Experience ? ?? ? Must have Bachelor's degree in Computer Science or related field (or equivalent degree and experience)? ?? ? 2+ years providing customer-facing technical support (Web based products or e-commerce preferred)? ???Candidates with lesser experience will be considered for appropriate roles.? ?? In order to be successful in this role, we need someone who has:? ?? ?Must ? have experience installing, implementing, or maintaining one (or more) of the following:? LDAP/Active ? Directory? SSO? (e.g. SAML, SiteMinder)? Email? Infrastructure? Web? Services (consuming or providing) (SOAP, REST)? Data? Extraction Technologies (e.g. JDBC, ODBC)? Network infrastructure? ?? ?Any? bi-directional, automated integration between two systems? ?? ?Working? knowledge of the components in a web applications stack? ?? ?Experience? writing or debugging Object Oriented code (Java preferred, other relevant technologies ok)? ?? ?Experience? in one (or more) scripting languages:??JavaScript, Python, Perl, Unix Shell, Windows Shell? ?? ?Experience ??? with relational databases (e.g. MySQL, Oracle)? ?? ?Experience? administering: Linux/Unix OR Microsoft Server? ?? ?Excellent verbal and written communication skills? ?? ?Works well in a team environment? ?? ?Strong personal commitment to quality and customer service? ?? ?Ability to understand and communicate complex technical systems? ?? ?Proven ability to maintain a professional demeanour when handling complex customer & internal issues? ?? ? An understanding of ITSM, ITIL, or CMDB? Preferred Skills ? ?? ?Previous experience working with the ServiceNow platform (in particular Authentication/Email/Web Service/Import/Export configurations)? ?? ?Experience working with cloud based software like Microsoft Azure, Amazon Web Services, Google Cloud Platform, Okta? ?? ?Familiarity with Eclipse IDE? ?? ?Experience troubleshooting and optimising web application performance? ?? ?Previous experience in software development or software consulting.? ?? ?Experience providing SaaS support is desirable.