Service Leader India, Bangalore

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Beckman Coulter Life Sciences, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.

You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

At Beckman Coulter Life Sciences, we know time is the most critical facet in the laboratory today: time to get life-saving therapies to patients faster; reclaiming time by automating tedious manual workflows; and saving time spent addressing erroneous or complex results.

We are partners in time and accelerate answers to critical questions through the power of automation. We develop innovations for scientists by scientists, with many of our 3,300+ global colleagues coming from the laboratory.

It’s all part of our time-tested approach to bringing meaningful innovations at the speed of life since 1935. And we’re just beginning. Working together, let’s put our time and talents together to advance human health for tomorrow.

Learn about the Danaher Business System which makes everything possible.

The Service Leader India , based in Bengaluru is responsible for driving strategic goal of enhancing customer intimacy by improving our response and resolution time. Service leader will also partner with Platform Service Sales leader to enhance recurring service revenue. This is Pan India + SW role.

This position reports to the General Manager India and is part of the Service department located in Bengaluru.

In This Role, You Will Have The Opportunity To

• Spearhead initiatives, create and deliver services and solutions that benefit customers
• Drive Operational excellence to ensure customer satisfaction, service productivity and safety
• Build first class India Service Delivery Organization through effective coaching, engagement and instilling continuous improvement culture.
  
  

The Essential Requirements Of The Job Include

• Serve as key member of Beckman LifeSciences India leadership team and collaborates with business / application managers to develop and deliver comprehensive service delivery strategy
• Drive service operation efficiency to enhance productivity and customer satisfaction through continuous improvement, standardizing service offerings, designing effective territory covering, and deploying key service operational metrics.
• Hire, train, develop, and coach team members to create an environment of high engagement and performance.
  
  

Travel Requirements

• Ability to travel – 50 % travel, overnight, across country
  
  

It would be a plus if you also possess previous experience in:

• Significant years of service, marketing or sales leadership experience in a technical or service-related business
• LifeScience Industry experience
  
  

Beckman Coulter Life Sciences, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.