Service Leader Front Office

Company Description

Sterling Holiday Resorts Limited is one of India’s fastest-growing experiential hospitality brands, with a network of 70+ resorts across 53 destinations, known for creating immersive experiences. Backed by Fairfax Financial Holdings and Thomas Cook (India) Ltd., Sterling combines global best practices with rich Indian hospitality traditions. The company offers a future-ready workplace committed to innovation, leadership, and inclusion, with significant opportunities for career growth and development within the hospitality industry. Sterling provides a supportive environment that fosters service excellence, creativity, and ongoing learning, with roles available across departments in stunning locations throughout India.

Role Description

The Service Leader Front Office position is a full-time, on-site role based in Sterling Lake Palace Alleppey. The selected candidate will oversee front-office operations, including managing check-ins and check-outs, addressing guest inquiries, and ensuring superior customer service at all times. Responsibilities include supervising front office staff, maintaining an organized workspace, supporting team training initiatives, and ensuring a welcoming experience for all guests. The role emphasizes leadership, attention to detail, and upholding Sterling’s high standards of hospitality.

Qualifications

• Strong supervisory skills and the ability to lead and manage a team effectively.
• Proven experience in customer service and ensuring customer satisfaction through personalized attention.
• Excellent communication skills, both verbal and written, for seamless interactions with guests and team members.
• Experience with training and mentoring staff to ensure a high standard of service delivery.
• Ability to manage front office operations with efficiency and ensure a professional and welcoming environment.
• A degree or diploma in hospitality, hotel management, or a related field is preferred.
• Prior experience in the hospitality industry, particularly in a front office or guest relations role, is an added advantage.