Service Engineer Expert

Actively Reviewing the Applications

Weekday (YC W21)

Hyderabad Full-Time

Posted 2 days ago • Apply by June 11, 2026

Job Description

This role is for one of our clients
Industry: Appliances, Electrical, and Electronics Manufacturing

Seniority level: Mid-Senior level

Min Experience: 7 years

Location: Pune

JobType: full-time

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Duties and Responsibilities:

Handle Customer Complaints related to a range of products including Water Submersible Motors, PM Synchronous motors, and Fans, ensuring timely and effective resolution to maintain customer satisfaction
Conduct Product Servicing diligently, addressing customer complaints either on-site or within the plant premises to diagnose and resolve technical issues efficiently
Perform thorough Analysis of complaints by identifying root causes, and proactively initiate Corrective & Preventive actions to prevent recurrence and improve product reliability
Carry out comprehensive Site Surveys to assess installation environments and identify potential challenges affecting product performance
Manage On-site Product Installation & Testing procedures, ensuring that equipment is setup correctly and operating at optimal levels according to specifications
Provide expert Technical Support to customers through both online and offline channels, delivering clear guidance and troubleshooting assistance promptly
Conduct Training sessions at customer locations or on the field to educate users and technical staff on product operation, maintenance, and best practices to maximize product lifespan and efficiency

Job Location: Khedshivapur, Pune

Working Days: Monday to Saturday

Skills
service