Service Desk Agent

TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there’s nothing that can stop us from growing together.

What we are looking for

Role: Service Desk Agent

Experience Range: 2– 6 Years

Location: Noida

Must-Have:

1. Excellent Communication skills both written & Verbal
2. Basic PC and peripheral Hardware troubleshooting (including print & scanning devices)
3. Basic networking and Troubleshooting, LAN, WAN, Wireless, VPN knowledge
4. Troubleshooting E-mails ( Outlook /Teams)
5. Escalates unresolved Incidents /requests to the proper tier 2 and 3 support team.
6. Exposure to ITIL processes
7. Co-ordination with multiple stake holders (including MIM)
8. Create the Standard Operating Procedure and update the knowledge database documentation whenever required

Interested candidates pls share your cv to mailid: [email protected] with subject "Service Desk Agent" for further Discussion